About The RoleBrighton Health Plan Solutions is seeking an experienced Account Executive with deep expertise in medical payments for workers' compensation and automobile insurance claims, PPO network strategies, and bill review organizations. This role is primarily focused on client retention, relationship management, new sales and ensuring long-term client success across a portfolio of self-funded and fully insured accounts. As the internal advocate for assigned clients, the Account Executive partners closely with internal operations, clinical, network, and vendor teams to deliver seamless service, provide proactive communication, and drive sustained partnership value.
Primary Responsibilities- Own the day-to-day client relationship for an assigned book of business, including self-funded employer groups, TPAs, bill review companies, PPO networks and commercial carriers.
- Lead efforts to ensure client satisfaction, retention, and renewal, addressing client needs proactively and effectively.
- Communicate proactively with clients to anticipate needs, provide timely updates, and deliver actionable insights.
- Coordinate with Operations, Network Management, Analytics, Finance, Marketing, and Customer Service to ensure timely execution and resolution of client needs.
- Develop a deep understanding of each client's strategic business objectives, benefit needs, and market position.
- Identify, escalate, and resolve customer service, operational, financial, and network-related issues, ensuring ownership through completion.
- Advocate for client needs across Brighton Health to ensure solutions are aligned with client expectations and long-term strategic goals.
- Leverage data and analytics to deliver insights and recommendations that strengthen client outcomes, improve retention, and expand engagement.
- Lead the development and execution of strategies to expand client engagement with Brighton Health's networks, point solutions, and integrated services, including oversight of complex workflows, vendor integrations, and operational connectivity across the ecosystem.
- Maintain and update all client-related activities.
- Represent Brighton Health at client meetings and industry conferences (20%+ travel required).
- Support the implementation of new services, account launches, and system integrations for assigned clients.
- Stay informed on Brighton Health products, services, and industry trends to provide strategic guidance to clients.
- Develop a pipeline of new sales opportunities, including but not limited to selling additional services to existing customers, and take action to execute on and meet sales goals.
Essential Qualifications- Bachelor's degree in a related field.
- Minimum 5 years of experience in account management, client success, or a related field, with required experience in a PPO, bill review, carrier or TPA environment, preferably in the New York and New Jersey markets.
- Proven track record in client retention and relationship management.
- Excellent communication, interpersonal, and problem-solving skills with a client-first mindset.
- Strong organizational and time-management skills, with the ability to manage multiple priorities.
- Proficiency in Salesforce and Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Ability to travel 20%+.
