Required Job Qualifications:

• Associate's Degree in Nursing

• Active RN License required

• Minimum three years of clinical care required

• Active CCM Certification or the ability to obtain CCM certification within 18 months of hire date

• Demonstrated problem solving skills

• Possess strong time management and organizational skills

• Ability to work independently and complete tasks in a timely manner, reprioritizing workload to meet customer needs

• Excellent customer service skills

• Ability to work in a fast-paced, customer service driven environment

• Ability to accurately document system notes while engaging callers

• Ability to provide excellent communication in verbal and written form

• Ability to read and interpret documents, criteria, instructions, and policy and procedure manuals

• Excellent interpersonal skills

• Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals

• Ability to effectively communicate with employees, employers, physicians, families in crisis, community agencies and all levels of leadership

• Ability to use commonsense understanding to carry out instructions furnished in written, oral or diagram form

• Ability to use critical thinking skills to deal with problems in varying situations and reach reasonable solutions

• Proficient in MS Word, Excel and Outlook

• Bachelor of Science in Nursing preferred

• Case Management or Utilization Management in physical and mental health experience preferred

• Third-Party Administrator, Managed Care or health insurance experience

• Bilingual

** Remote employees must live within the continental United States, excluding Alaska, New York, California, or Hawaii. **

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan,pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package forassociates.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plansubject to the terms and the conditions of the plan.

Min to Max Range:

Exact compensation may vary based on skills, experience, and location.