The Care Team Director provides strategic and operational leadership for the Care Team within an assigned market or segment of the organization. This role is responsible for leading Care Team Leads, driving operational performance, developing high-performing teams, ensuring quality service delivery, and collaborating cross-functionally to support organizational goals while exemplifying Giving Home's HEART values: Humility, Empathy, Advocay, Respect & Teamwork.
Minimum Qualifications:- Bachelor's degree in healthcare administration, Business Administration, Nursing, or a related field preferred. Equivalent combination of education and experience may be considered.
- Minimum of 3 years of progressive leadership experience, including direct supervision of employees in a healthcare, operations or service-oriented environment. Experience leading Team Leads, Supervisors, or other leaders required.
- Minimum of 3 years of operations experience with demonstrated success improving operational performance, employee retention, quality outcomes, customer satisfaction, and team engagement.
- Proficiency with Microsoft Office Suite (Outlook, Excel, Word, and Teams), including the ability to analyze operational data and prepare reports.
- Demonstrated leadership skills with the ability to coach, mentor, develop, and hold leaders and team members accountable while fostering a positive, collaborative work environment.
- Strong critical thinking, problem-solving, and decision-making skills with the ability to assess complex situations, identify root causes, and implement effective solutions.
- Experience managing escalated patient, caregiver, and employee concerns while providing professional service recovery and maintaining high levels of customer satisfaction.
- Proven ability to build and maintain collaborative relationships across departments to support organizational goals and ensure continuity of care.
- Demonstrated experience using operational metrics and data to establish goals, monitor performance, identify trends, forecast staffing needs, and drive continuous improvement. Experience developing, implementing, and facilitating training programs that enhance employee competency, engagement, and professional growth.
- Strong organizational and project management skills with the ability to prioritize competing responsibilities, manage multiple initiatives, and consistently meet deadlines in a fast-paced environment.
- Excellent written and verbal communication skills with the ability to communicate effectively across all levels of the organization.
- Demonstrated ability to lead change initiatives, implement process improvements, and adapt to evolving business and operational needs.
- Ability to maintain confidentiality, exercise sound judgment, and make decisions consistent with organizational policies, regulatory requirements, and company values.
Key Competencies:- Demonstrated leadership with a commitment to employee growth and development
- Ability to coach, mentor, and develop high-performing teams
- Experience managing performance through accountability, feedback, and goal setting
- Strong strategic thinking with the ability to develop and execute operational plans
- Skilled in forecasting workloads and managing resources effectively
- Excellent critical thinking and problem-solving abilities
- Sound decision-making skills in a fast-paced environment
- Proven ability to identify and implement process improvements
- Commitment to maintaining quality standards and continuous improvement
- Experience resolving service issues and managing conflict with professionalism
- Ability to collaborate effectively across departments and cross-functional teams
- Strong relationship-building and interpersonal skills
- Excellent written, verbal, and presentation communication skills
- Highly organized with the ability to prioritize competing responsibilities
- Effective time management and ability to meet deadlines
- Adaptable and able to thrive in a changing environment
- Strong attention to detail and accuracy
- Collaborative team player with a positive, customer-focused approach
Other Requirements:
- Ability to work in a fast-paced, dynamic healthcare environment while managing changing priorities and competing demands.
- May require occasional after-hours availability to support operational needs.
- Ability to travel for patient home visits, employee coaching, leadership support, and operational oversight as needed.
- Valid driver's license and reliable transportation required.
Compensation and Benefits:- $75,000-$96707
- Paid Time Off with additional accrual opportunities based on tenure.
- Sick Leave and Bereavement Leave.
- 9½ Paid Holidays + Floating Holidays + Birthday Holiday.
- Overtime pay at time and a half.
- Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance effective after the first full month of employment. Company-paid dental, vision, and term life coverage.
- 401(k) Plan with company match.
- $150 annual Lifestyle Reimbursement Program.
- Mental wellness support through Modern Health for employees and dependents.
- Competitive mileage reimbursement at federal reimbursement rates.
- Tuition Reimbursement Program.
- $100 monthly cell phone reimbursement after one month of employment.
- Employee Assistance Program and Employee Appreciation Program.
$75,000 - $96,707 a year
To provide the exceptional care our patients deserve, we rely on a team of passionate, dedicated professionals. We're committed to creating a supportive, collaborative culture, offering competitive benefits and compensation, and giving our team members the tools and opportunities to grow and advance their careers.
If you're ready to be part of an organization that truly makes a difference in people's lives, we encourage you to apply today and start a fulfilling journey with Giving Home!
