Raymond James Financial, Inc

Capital Access Operations Supervisor I Southfield, MI

Raymond James Financial, Inc • $75K — $95K *
Southfield, MI 48076In-Person
Finance & Insurance
Less than 5 years of experience
Reposted 3 days ago
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in banking or brokerage operations management.
  • Strong understanding of operational risk and regulatory compliance.
  • Proven supervisory experience managing teams in a financial services setting.
  • Knowledge of cash management products like ACH, Bill Pay, and debit cards.
  • Ability to engage effectively with stakeholders and advisors.

Responsibilities

  • Supervise a team of 10-12 associates providing support to clients and advisors.
  • Lead operations for Capital Access, overseeing timely processing and onboarding.
  • Utilize banking and brokerage operations knowledge to enhance effectiveness.
  • Interact with vendors delivering Capital Access services.
  • Develop annual business plans and forecast performance against KPIs.
  • Manage team performance through objective-setting and coaching.
  • Identify and address process shortcomings through change management.

Benefits

  • Hybrid working schedule with 3 in-office days per week.
  • Comprehensive health benefits including medical, dental, and vision.
  • Retirement savings plan options.
  • Paid time off for vacations, holidays, and sick leave.
  • Parental leave and disability benefits.
Full Job Description
Job Description Summary
Raymond James is seeking an experienced operations supervisor to lead our Capital Access team. Capital Access is Raymond James' cash management account that gives clients the ability to write checks, authorize ACHs, utilize online Bill Pay through Client Access, and transact via a Visa debit card. The ideal candidate will bring strong operational leadership experience along with an understanding of banking and brokerage operations, from client onboarding, to ongoing maintenance and exceptional service.

This role is best suited for a candidate who has demonstrated success supervising operations teams or supervising in a banking environment. The candidate should possess strong risk awareness, regulatory knowledge, and the ability to drive operational excellence while supporting advisors and delivering a high-quality client experience.

Job Description

This position follows our hybrid-friendly schedule, so you get the best of both worlds - flexibility and collaboration. In-office days will be 3 per week averaging 12 days per month in our Southfield, MI Corporate Office.

Responsibilities
  • Supervise a team of 10-12 associates who provide support to clients and advisors via phone, email and eventually chat.
  • Lead a team supporting Capital Access operations, ensuring accurate and timely processing of client/branch requests and onboarding activities.
  • Utilize knowledge of banking and brokerage operations to support operational effectiveness and mitigate risk.
  • Interact with contracted vendors (Fiserv, UMB Bank, Deluxe, Visa) who help deliver the Capital Access cash management products and services provided to clients.
  • Contribute to the development of annual and longer-term business plans; forecast performance against key business performance indicators (KPIs); develop business cases for key activities/projects; and estimate the financial and human resources required to deliver performance targets.
  • Manage and report on team performance; set appropriate performance objectives for direct reports or project/account team members and hold people accountable for achieving them, taking appropriate corrective action where necessary to ensure the achievement of team/personal objectives.
  • Develop associates in their careers via annual development plans, monthly 1-on-1 meetings and performance coaching as needed.
  • Identify shortcomings in existing processes, systems, and procedures, and use established change management programs to address them.
  • Work within established procedures to achieve specified goals.
  • Ensure operational activities align with applicable FINRA, SEC, and internal compliance requirements related to Capital Access operations.
  • Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.


Experience
  • Prior supervisory or team leadership experience within brokerage or banking operations.
  • Strong understanding of operational risk, account controls, client onboarding, suitability considerations, and regulatory requirements associated with investment account processing.
  • Ability to partner effectively with advisors, compliance, risk, and operational stakeholders in a highly regulated financial services environment.
  • Knowledge of cash management operations (checking, ACH, Bill Pay, Visa debit card).


Skills
  • Strong leadership, organizational, and team development skills with the ability to prioritize and oversee operational activities to meet business objectives.
  • Ability to interpret and apply FINRA, SEC, and internal regulatory policies and procedures within a highly regulated financial services environment.
  • Strong analytical and problem-solving skills with the ability to identify operational risks, process gaps, and opportunities for improvement.
  • Effective verbal and written communication skills with the ability to provide guidance, coaching, and technical direction to team members and business partners.
  • Experience analyzing operational data and performance metrics to support reporting and business decision-making.
  • Ability to manage competing priorities, adapt to changing business needs, and drive operational efficiency in a fast-paced environment.
  • Strong customer service mindset with the ability to support advisors, internal partners, and clients effectively.
  • Experience managing projects, workflows, and process improvement initiatives within established timelines and quality standards.
  • Ability to collaborate and build consensus across operations, compliance, risk, and other business stakeholders.


Licenses/Certifications
  • SIE required or ability to obtain within 120 days (as required by FINRA), provided that an exemption or grandfathering cannot be applied.
  • Series 99 required, or ability to obtain within 120 days (as required by FINRA). Persons holding Series 6, 7, 17, 37 or 38 or those who hold principal-level registrations: Series 4, 9/10, 14, 16, 23, 24, 26, 27, 28, 51, and 53 would be qualified to register as an Operations Professional (Series 99) without passing the examination.


Education
Bachelor's: Accounting, Bachelor's: Business Administration, Bachelor's: Finance, High School (HS) (Required)

Work Experience
General Experience - 3 to 6 years, Manager Experience - 13 months to 3 years

Certifications
s99 - Operations Professional Examination - Financial Industry Regulatory Authority (FINRA), Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)

Travel
Less than 25%

Workstyle
Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

About Raymond James Financial, Inc

The Raymond James Technology and Communications Investment Banking Group is a committed and thoughtful partner that provides a full range of investment banking services and best practices. The group is comprised of experienced professionals that have extensive investment banking expertise. They leverage the industry expertise of Raymond James' award-winning research department. The group focuses on key sectors within technology and communications including: communications software, communication towers, defense electronics, enterprise software, internet infrastructure services, homeland security, IT services, mobile technology, semiconductors, software-as-a-service, telecommunications equipment, telecommunications infrastructure and support services, and wireless & wireline telecommunications services. They take pride in a client-centric approach to M&A, with focus on delivering independent solutions that creates value for the long term. The outcome of this unique approach may be seen in the successful transactions of their clients, including over 80 public offerings totaling $17 billion and over 85 strategic advisory transactions totaling over $5 billion in value since 1998.

Raymond James Financial, Inc Careers

Join the vibrant team at Raymond James Financial, Inc, a leading financial services company where innovation, leadership, and professional growth are at the forefront of our operations. As a hub of diversity and expertise, Raymond James offers unparalleled job opportunities that propel your career to new heights. Work You’ll Do At Raymond James Financial, Inc, you’ll collaborate with some of the most talented professionals in the financial industry. Our team is dedicated to providing strategic financial solutions and advice to our clients, helping them achieve their financial goals while fostering economic growth. With a culture rooted in leadership and diversity training, Raymond James is the perfect place to enhance your skills and thrive professionally. Join our market-leading team to assist a diverse range of clients, from individuals to large corporations, in navigating their financial planning with precision and innovative strategies. Lead in a role where your expertise directly influences the success and stability of our clients' financial futures. Work with a dynamic team of advisors and experts who are committed to pushing the boundaries of the financial sector through continuous innovation and exceptional client service. Raymond James Financial, Inc Job Opportunities Introducing the Raymond James Career Development Program We are committed to nurturing talent through our comprehensive career development program designed to provide every employee—from interns to senior leaders—with the tools and training necessary for success. Whether you’re just starting out with an internship or you’re a seasoned professional, Raymond James offers career paths that align with your ambitions and skills. Do Innovative Work Join a company where innovation is part of the daily routine. At Raymond James Financial, Inc, you’ll engage with cutting-edge financial tools and resources that keep you ahead in the industry. Our commitment to technology and innovation ensures that we stay at the forefront of financial services. Be Part of a Great Team Experience a collaborative environment where teamwork and networking are encouraged. Our inclusive culture supports diversity and offers benefits that ensure the well-being of all team members. At Raymond James, you’re not just an employee; you’re part of a family that values your unique contributions and supports your professional journey. Future-Proof Your Career Advance your career with Raymond James, where opportunities for growth are abundant. Benefit from our industry-leading training programs and gain certifications that will elevate your professional standing. With a focus on career longevity and satisfaction, Raymond James ensures that your professional journey is as rewarding as it is successful. Explore Discover the various positions available at Raymond James Financial, Inc that match your skills and interests. We are continuously hiring across multiple disciplines, eager to welcome passionate, curious, and solution-driven team players. Stay Connected Join Our Team Search open positions at Raymond James Financial, Inc and find the perfect match for your career aspirations. Explore a range of opportunities from financial advising to corporate roles that align with your professional skills and goals. Keep Up to Date Stay informed with the latest career tips, insider perspectives, and industry-leading insights—all from the professionals who thrive at Raymond James. Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Raymond James Financial, Inc. Join Raymond James Financial, Inc today and be part of a company that values innovation, leadership, and professional growth. Your future in the financial industry starts here.
Learn more about Raymond James Financial, Inc
Size
15,000 employees
Market Cap
$22.6 billion
Industry
Finance & Insurance
Net Income
$862 million
5 Year Trend
+11.6%
Revenue
$8.3 billion
NASDAQ
RJF
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Raymond James Financial, Inc

More Finance & Insurance Jobs

Find similar Capital Access Operations Supervisor I Southfield, MI jobs:

NationwideSouthfield, MI