The Capability Manager role has accountability for working directly with Senior Leadership within Product, Operations and Technology to design, architect and implement programs/services across a clinical operation. The role will include the strategic management and leadership over work-stream(s) that will focus on the design and implementation of new program or product offerings.
This role will assess clinical models for effectiveness and clinical quality and partner to design solutions to solve complex challenges. They will oversee and assess, design and implement all operational business requirements for technology and operational design. This role will also be involved in co-designing the criteria for predictive modeling or member identification in addition to evaluating, designing and implementing quality/performance evaluation for the agents.
People who are successful in this role on our team have:
- Experience serving as a strategic consultant to product, operational and technology matrix partners
- Thrive in a fast-paced environment, with exceptional organizational skills and the ability to connect the dots on how their work impacts areas of business operations
- Take initiative, are accountable and eager to solve complex problems, think innovatively and take on new challenges
- Ability to be resilient, versatile and flexible
- Experience development program artifacts, including but not limited to, project plan, status updates, budget, staffing analysis, financial assessments
- Experience with data analytics and problem solving, including analyzing , monitoring and creating solutions
- Experience holding individuals accountable and influencing without authority
- Solid process improvement skills & experience
- Proven presentation skills with ability to simplify and communicate complex data
- Ability to organize and thrive in a fast-paced, matrixed environment
- Excellent interpersonal and relationship building skills
- Exceptional oral and written communication across varying audiences within a matrixed organization
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:- Works directly with Senior Leadership within Product, Operations and Technology to design and implement programs/services across a clinical operation
- Drive the deployment of programs within the operation and can expand to end-to-end oversight of the deployment
- Strategically balance clinical & business priorities to make recommendations on the solution and timing of the implementation
- Consults with Senior Leadership across business stakeholders to review and provide recommendations for future development
- Develops and implements strategy for global communication, program artifacts and coordination of training for the new initiatives
- Design and implement solutions leveraging fact-based rationale, incorporating applicable best practices with proven outcomes while supporting an agile business model
- Drive successful change management and support adoption of innovation across the business
- Program artifacts, including project plan, status updates, budget, staffing analysis, financial assessment, change management
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- 3+ years of healthcare product and/or operations development, redesign or enhancement experience
- 3+ years of project management experience
- Proven experience leading and managing change initiatives
- Proficient with MS Office Suite: Excel, Word, PowerPoint, Outlook, Project and Visio
Preferred Qualifications:- Project Management Certification
- Agile experience
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
