Job Summary

The California Operations Manager (COM) supports sales operations by performing authorized administrative and transactional functions under the guidance and supervision of a licensed real estate broker. This role focuses on operational coordination, document workflow, scheduling, and compliance support. While unlicensed, COMs are strictly prohibited from engaging in any activity that requires a real estate license, including negotiation, solicitation, or discussions about pricing or financing.

Essential Job Responsibilities

Administrative & Operations Support

Manage and approve associate timekeeping; assist with associate scheduling

Meetings & Motivation:

Conduct motivational meetings and support daily/recurring meeting logistics (agendas, attendance, materials)

Goal Support:

Provide administrative support for associate goal-setting activities (tracking inputs, updating dashboards, distributing materials)

General Administration:

Perform additional approved administrative duties as assigned by a licensed leader; maintain professionalism and adherence to company policies and guidelines at all times

Collaboration:

Partner with site leadership and training teams to coordinate logistics for initial and ongoing training (scheduling, materials, room setup), without delivering sales content

Compliance & Recordkeeping

Follow all directives of the supervising broker and adhere to company policies and applicable California real estate regulations

Maintain accurate records, file management, and audit-ready documentation for all assigned transactions and administrative processes

Transaction Support (under broker supervision)

Document Preparation:

Prepare and complete transaction-related documents and instruments, ensuring all final materials are reviewed and approved by the supervising broker before delivery to any principal or party

Document Handling & Delivery:

Deliver, mail, pick up, or coordinate delivery of transaction documents and obtain required signatures from principals or service providers

Note: COMs may not explain, interpret, or discuss the content, meaning, or implications of any document

Trust Funds Processing:

Accept, record, and provide receipts for trust funds received from principals or parties to the transaction in accordance with policy

Status Communication:

Provide factual updates regarding the timing of reports, service completion, and delivery of transaction-related information

Scheduling & Coordination:

Schedule meetings between licensees and principals/parties to the transaction. When delegated by a broker-authorized licensee, arrange for third-party reports and services

Boundaries & Prohibited Activities

The COM role does not:

• Negotiate or discuss pricing or financing options
• Solicit participation in a specific transaction or product
• Narrow a tour's decision-making toward pricing or ownership levels

• Explain, interpret, or advise on the content or significance of any document
• Conduct group sales presentations
• Issue sales compliance related corrective actions or conduct performance evaluations for licensed sales associates

Travel Requirements

Travel not anticipated beyond home site

Minimum Requirements and Qualifications

• Education: High School Diploma or equivalent required
• Experience: Prior experience in sales operations leadership and/or a real-estate-adjacent leadership role
• Skills: Strong organization and attention to detail; clear, professional communication; scheduling and coordination; comfort with document workflows and standard productivity tools. Strong relationship building, coaching and ability to successfully partner with all divisions.
• Professionalism: Consistent adherence to ethical, moral, and professional standards; ability to maintain confidentiality and work within clearly defined compliance limits

Real Estate Licensing Requirements (California)

• Must obtain an unrestricted California Real Estate License within 120 days of hire date

How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Compensation
Generally starting at $170,000 - $170,000 per year plus commissions and bonuses. The actual salary rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.