Requisition No: 884616
Agency: Department of Transportation
Pay Plan: Career Service
Position Number: 55010065
Salary: $78,639.60 - $101,768.94
Posting Closing Date: 10/15/2026
Total Compensation Estimator Tool972 / Production Support Office/CADDOPEN COMPETITIVECAREER SERVICEFULL-TIMECONTACT PERSON: Jennifer MullinsCONTACT PHONE NUMBER: 850-414-4720CONTACT EMAIL ADDRESS: [email protected]HIRING SALARY RANGE: $3,024.60 - $3,914.19/biweekly range $78,639.60 - $101,768.94/annual rangeThe Work You Will Do:CADD Application Support Specialist /Production Support/CADD
This position is essential to ensuring the effective use, reliability, and continual improvement of the organization's CADD applications. These tools are used by both internal staff and external clients, making consistent support, training, and maintenance critical to operational efficiency and project delivery. This position provides direct production assistance to CADD users across all supported applications and software. By offering timely troubleshooting, user support, and workflow guidance, the role helps maintain productivity, reduce downtime, and ensure that project teams can meet established deadlines and standards.
In addition to daily support, this position plays a key role in the strategic development and customization of CADD software, procedures, standards, and workflows. It assists with planning and distributing updates, enhancements, and documentation, ensuring that users have access to the most current tools and best practices. This work directly aligns with organizational goals for standardization, quality control, and continuous improvement.
The Difference You Will Make:Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.
How You Will Grow:FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency's learning management system, you have access to hundreds of computer-based training and instructor-led courses.
Where You Will Work:Production Support Office/CADD
605 Suwannee St
Tallahassee, FL 32399
Annual Salary Range:$78,639.60 - $101,768.94 Your Specific Responsibilities:Provide support and training for Computer Aided Drafting and Design (CADD) application used by the Florida Department of Transportation (FDOT). This includes providing production assistance to CADD users of FDOT supported CADD applications. Provide multi-venue training opportunities such as: Teams Meetings, Webinars, Hands-on/On-Site training and Conference/Event training. Support the Department's Digital Delivery processes, including FDOT's document management systems used in CADD production. Report support activities in the appropriate incident log and make reports to management as required.
Assist with the development, customization, planning and distribution of CADD software updates, procedures, standards, and workflows used to define CADD Standards for CADD software and processes. Assist with execution of certification testing of CADD software, which includes working with developers to resolve issues found during testing before the CADD software is released. Also serve as a technical advisor and facilitate discipline-based Technical Advisory Committees (TACs), reporting these activities to management as required.
Assist in the development, maintenance and application of documentation associated with the Department's CADD applications. This includes: the FDOT CADD Manual, Help Files, CADD Office Website and SharePoint Portals. Assist in the review, development, and maintenance of CADD training curriculum including formal training manuals and similar courseware, hands-on/self-serve CADD training guides, and Teams Meeting/Webinar training videos. Report activities and progress to management as required.
Assist with the development and management of technical specifications and requirements for the development of CADD software by either FDOT or contracted developers as requested. This includes monitoring development progress and technical work in accordance with those technical requirements and specifications. Report activities and progress to management as required.
Attend conferences, technical seminars, working sessions, and other venues to acquire knowledge of trends and other developments related to CADD and FDOT's design processes. Perform research of literature, Internet, vendor materials, and other sources to expand personal knowledge of computer hardware, CADD software, and CADD training. Share this acquired knowledge with peers and supervisors, and periodically report developments as required.
The Successful Candidate will have the following required Knowledge, Skills, and Abilities:Knowledge of:- Knowledge of customer services
- Knowledge of the concepts, terminology, principles and analytical techniques of civil engineering
- Knowledge of civil engineering design, construction, production and/or operations
- Knowledge of the Department's CADD software and standards
Skills in:- Skilled in planning and organizing work assignments
- Skilled in using CADD hardware and software
Ability to:- Ability to deal with internal and external customers in a courteous manner.
- Ability to use correct spelling, grammar, and punctuation in writings
- Ability to communicate technical information verbally and in writing
- Ability to plan, organize and coordinate work assignments
- Ability to be proactive and work independently
- Ability to establish and maintain effective working relationships with others
- Ability to handle multiple tasks
- Ability to deal with internal and external customers in a courteous manner
- Ability to solve problems relating to engineering
- Ability to analyze and interpret data and solve technical problems
- Ability to apply quantitative techniques
- Ability to communicate technical information effectively, both verbally and in writing
- Ability to make presentations
- Ability to identify needs and develop and present training effectively
- Ability to research industry literature of changing technology
Minimum Qualifications:- A high school diploma or its equivalent and two years of continuous employment experience or two years of higher education with a cumulative of 48 semester hours or 72 quarter hours.
The State's total compensation package for employees features a highly competitive set of employee benefits including:
- Health insurance (over 90% employer paid)
- $25,000 life insurance policy (100% employer paid)
- Dental, vision and supplemental insurances
- State of Florida retirement package
- 10 paid holidays a year
- Generous vacation and sick leave
- Career advancement opportunities
- Tuition waiver for public college courses
- A variety of training opportunities
- Employee Assistance Program (EAP)
For additional benefit information available to State of Florida employees, visit: https://www.mybenefits.myflorida.com/
SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
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