The Strategic Account Program Manager (SAPM) enables successful execution of the Strategic Account Executive's account strategy by translating it into a unified, governed global program.
This role ensures:
- Strategic clarity
- Executive visibility
- Cross-functional alignment
- Consistent program governance
The SAPM does not own operational execution, but instead ensures the right work is prioritized, visible, governed, and progressing through accountable teams.
Key Accountabilities:Strategic Program Leadership- Translate SAE strategy into a clear Account Strategic Program Plan
- Align GBUs, regions, and functions to strategic priorities and milestones
- Maintain a forward-looking, systems-oriented view of account evolution
Governance & Visibility- Establish governance routines (cadence, agendas, scorecards)
- Ensure executive-ready dashboards, trackers, and insights
- Prepare and coordinate EBRs/QBRs with strong narrative and metrics
Digital & Playbook Ownership- Own and evolve the global digital account playbook
- Define governance models, workflows, and best practices
- Ensure operational teams (tendering, services, supply chain, quality) maintain ownership of execution inputs
Customer Impact & Risk Oversight- Maintain visibility of customer risks, issues, and escalations
- Ensure accountable teams drive resolution
- Integrate lessons learned into strategy, playbooks, and reviews
Account Enablement- Lead onboarding for new account team members
- Support executive onboarding in new countries or regions
- Reinforce strategy, governance, and ways of working
Success Measures (KPIs)- Adoption and effectiveness of Account Strategic Program Plan
- Governance clarity and action closure across stakeholders
- Quality and impact of EBRs/QBRs and executive communications
- Delivery of 2 strategic, cross-functional initiatives annually
- Improvement in customer experience through proactive risk governance
Experience & Skills Required- 8+ years in strategic program, portfolio, or transformation roles
- Demonstrated success influencing without direct authority
- Comfortable presenting to executives internally and externally
- Strong strategic, analytical, and storytelling skills
- Digital fluency (Smartsheet, dashboards, analytics, M365)
- Knowledge of data centers and associated systems preferred
- Global mindset and comfort working across regions and cultures
Let us learn about you! Apply today.Bring your project expertise to a team that's ready to welcome you - apply today!
