Butler / Personal Assistant

Excellence Services, LLC

• $120K — $140K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of management experience leading a small team
  • Bachelor's degree or higher; previous personal assistant experience preferred
  • Background in hospitality or family office settings
  • Strong analytical and communication skills, with confidentiality maintenance
  • Technologically adept, especially with G-suite and Apple products
  • Highly organized with multitasking and problem-solving abilities
  • Excellent interpersonal skills and vendor management experience

Responsibilities

  • Oversee and manage property projects and vendor activities for successful completion
  • Conduct property inspections, report issues, and supervise staff for timely resolution
  • Manage home maintenance, overseeing repairs and upkeep of the property
  • Coordinate staff tasks and hours for optimal productivity and efficiency
  • Ensure high-quality work from household staff through effective feedback
  • Manage household inventory for proper organization and supply
  • Maintain Principals' personal calendars and handle incoming calls and guest interactions
  • Plan and manage travel and family activities to ensure seamless execution
  • Assist with diverse tasks as requested, demonstrating flexibility and adaptability

Benefits

  • Health insurance
  • Paid vacation, holidays, and sick days
  • Paid meal breaks
  • Regular reviews and opportunities for advancement
  • Discretionary year-end bonus of up to 20%
Full Job Description
Location: Atherton, CA, 94027 (On-site)

Job Type: Full-Time (40 hours/week), Hourly, Non-Exempt

Availability: Typically 9am~5:30pm M-F. Be available and on-call as needed.

COMPENSATION:
• $120,000 - $140,000/year (depends on experience)
• Discretionary year-end bonus (up to 20%)
• Health insurance
• Paid vacation, holidays, sick days
• Paid meal breaks
• Regular reviews & advancement opportunities

DUTIES:
• Oversee and manage various property projects and vendor activities, ensuring each project is completed successfully and efficiently.
• Conduct regular property inspections; identify and report issues, then arrange and supervise staff in resolving these issues effectively and timely.
• Manage home maintenance, overseeing all aspects of property upkeep and repairs.
• Efficiently arrange staff working hours and tasks, ensuring optimal productivity and coordination.
• Inspect and ensure high-quality work from household staff, providing feedback and continually enhancing work quality.
• Exhibit strong leadership, manage household staff effectively, and cultivate an accountable, efficient work environment.
• Oversee household inventory, ensuring adequate supply and organization of household items.
• Provide reliable transportation for Principals; maintain vehicle cleanliness and readiness; and perform a variety of errands as needed.
• Handle incoming calls and guest greetings; manage the Principals' personal calendars with precision.
• Plan, coordinate, and manage travel arrangements, family activities, and events, ensuring smooth execution.
• Be prepared to assist with diverse tasks as requested by the Principals or the manager, demonstrating flexibility and adaptability.

REQUIREMENTS:
• At least 5 years of management experience, with proven ability to manage a small team.
• Bachelor's degree or higher; previous experience as a personal assistant is preferred.
• Experienced in hospitality or family office settings.
• Strong analytical, learning, and communication skills, with strict adherence to confidentiality.
• Technologically proficient, particularly with G-suite, iPhone, and MacBook.
• Highly organized and detail-oriented, with strong multitasking, prioritizing, and problem-solving abilities.
• Positive and team-focused, with outstanding interpersonal skills and vendor management experience.
• Proficiency in English, both written and spoken.
• Flexible schedule, willing to work different shifts as needed. (e.g., holidays, weekends, evenings, etc.)
• Must be legally authorized to work in the United States and able to pass extensive background checks.
• Ready for pre-employment health screenings, including physical, psychological exams, and drug tests; annual flu vaccination required.
• Reliable transportation for daily commute to Atherton, CA.
• Seeking a long-term commitment.

CORE VALUES:
• Principals' First: Always put our principals' needs and interests first.
• Learn from mistakes: Admit mistakes upfront. Learns and grows from mistakes.
• Conscientious: Attention to detail. Finishes duties mindfully, effectively, and promptly.
• Dedication: Shows a deep commitment to the role and the company.
• Accountable: Takes ownership of tasks and completes thorough due diligence.
• Independent: Thinks and acts independently. Able to be self-taught and keep improving.
• Resilience: Never complains or shies away from work. Welcome constructive feedback and can thrive under pressure.

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