TD Bank

Business Unit Application Support Analyst Ld (US) - Salesforce Admin

TD Bank • $91K — $136K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience
  • 7+ years of related experience
  • Strong communication, problem-solving, and decision-making skills
  • Proven leadership and supervisory capabilities
  • Expertise in building relationships across business lines and with vendors
  • Excellent organizational and planning skills
  • In-depth knowledge of systems testing processes

Responsibilities

  • Lead and manage application support team tasks
  • Develop and maintain relationships to boost productivity
  • Gather and analyze reporting needs from users and partners
  • Create customized reports requiring complex data manipulations
  • Research and evaluate application features against business goals
  • Execute test plans for system changes and ensure compliance
  • Provide proactive reporting to senior management

Benefits

  • Comprehensive health and well-being benefits
  • Paid time off including vacation and holidays
  • Career development and educational support
  • Employee banking benefits and discounts
  • Incentive awards and profit-sharing opportunities
  • Access to mentorship and online learning platforms
Full Job Description
Work Location:
Mount Laurel, New Jersey, United States of America

Hours:
40

Pay Details:
$91,000 - $136,240 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:
Sales & Customer Distribution Support
Job Description:

The Business Unit Application Support Analyst Lead provides support to various corporate and business line applications. Applies knowledge of the business line and knowledge of the system technology to business problem solving.

Depth & Scope:
  • Leads staff, assigns, prioritizes, and monitors work
  • Maintains confidentiality of work being performed
  • Develops and maintains relationships with business partners, both internal and external, to enhance productivity
  • Participates as subject matter experts on strategic initiatives involving system support
  • Works with users and business partners to determine information and reporting needs
  • Develops and sets up customized reports using reporting tools which may include complex calculations and data manipulations
  • Analyzes company data to identify and recommend initiatives that positively and materially impact the financial results of the company
  • Researches, analyzes and evaluates business system application features and functions against current and future objectives and goals
  • Identifies ways to customize and enhance current business applications to meet the functional needs of the business
  • Leads, assists, develops and executes test plans for all phases of system changes, conversions and projects to ensure implementation meets all requirements and does not affect overall system functionality
  • Resolves issues and problems by conferring with staff, management, other internal departments, outside contacts as necessary
  • Helps senior management by giving insightful and proactive reporting and analysis and various corporate and business line initiatives
  • Maintains corporate strategy projects and deliverables ensuring that department tracks progress against objectives and commitments
  • Challenges self and others to develop new and innovative analytics and points of view
  • Coaches other team members, as appropriate within area of expertise
  • Leads and contributes to ongoing improvement of the partner experience within assigned application areas


Education & Experience:
  • Bachelors degree or progressive work experience in addition to experience below
  • 7+ years related experience required
  • Excellent communications, problem-solving and decision making skills
  • Demonstrates leadership, coaching, counseling and supervisory skills are required
  • Demonstrates ability to develop and maintain strong relationships across business lines and with vendors
  • Excellent organization, planning and coordination skills
  • In-depth knowledge of systems testing procedures and practices


Preferred Qualifications:
  • Salesforce administration experience
  • Salesforce certifications


Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
  • Domestic Travel - Occasional
  • International Travel - Never
  • Performing sedentary work - Continuous
  • Performing multiple tasks - Continuous
  • Operating standard office equipment - Continuous
  • Responding quickly to sounds - Occasional
  • Sitting - Continuous
  • Standing - Occasional
  • Walking - Occasional
  • Moving safely in confined spaces - Occasional
  • Lifting/Carrying (under 25 lbs.) - Occasional
  • Lifting/Carrying (over 25 lbs.) - Never
  • Squatting - Occasional
  • Bending - Occasional
  • Kneeling - Never
  • Crawling - Never
  • Climbing - Never
  • Reaching overhead - Never
  • Reaching forward - Occasional
  • Pushing - Never
  • Pulling - Never
  • Twisting - Never
  • Concentrating for long periods of time - Continuous
  • Applying common sense to deal with problems involving standardized situations - Continuous
  • Reading, writing and comprehending instructions - Continuous
  • Adding, subtracting, multiplying and dividing - Continuous


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

About TD Bank

TD Securities offers a range of advisory and capital market services to its clients. The company's range of services includes research, investment banking, capital markets, and global transaction banking. Research consists of commodity and equity research. Investment banking consists of mergers, acquisitions, industry expertise, and credit origination. Global transaction banking consists of trade finance, cash management, and correspondent banking. TD Securities was founded in 1855 and is based in Ontario.

TD Bank Careers

Join the vibrant team at TD Bank, one of North America's leading financial services organizations, where innovation, leadership, and growth go hand in hand. At TD Bank, we are committed to fostering a culture of diversity and inclusion, making it an ideal place for ambitious professionals to thrive. Work You’ll Do At TD Bank, your professional journey is bolstered by a robust support system. From your first interview to every career milestone, you will find opportunities for growth and leadership. Our team is dedicated to helping you develop the skills necessary for success in the ever-evolving financial sector. TD Bank offers a variety of job opportunities across multiple fields, from customer service to investment banking. Each position at TD Bank is a chance to contribute to our culture of innovation and exceptional client service. Internship Programs Kickstart your career with a TD Bank internship. Our programs provide invaluable industry exposure and hands-on experience, making them a perfect starting point for students and recent graduates eager to make their mark in the banking industry. Interns at TD Bank enjoy the unique opportunity to work alongside seasoned professionals, gaining insights that are crucial for future employment. Benefits and Growth TD Bank is deeply committed to the well-being and continuous growth of our team members. We offer competitive benefits packages that cover health, finance, and family care. Our employees enjoy comprehensive health insurance, retirement plans, and generous paid time off, among other perks. Moreover, TD Bank encourages professional development through various training programs, including leadership development and diversity training. These initiatives ensure that our team remains at the forefront of industry standards and best practices. Join Our Team Explore the numerous career paths available at TD Bank and discover how your skills and interests align with our mission. We are actively hiring and continually looking for talented individuals who are passionate about banking and customer service. Networking and Professional Development At TD Bank, we believe in the power of networking and collaboration. Our employees have access to a wide range of networking events, workshops, and seminars that promote career development and professional growth. These platforms not only enhance your professional skills but also expand your industry connections. Stay Connected Keep up to date with the latest at TD Bank Careers by subscribing to our job alert emails. Tailor your subscription to match your career preferences and get the latest news, insider tips, and job opportunities delivered straight to your inbox. Explore job opportunities at TD Bank and be part of a team that values hard work, creativity, and a diverse workplace culture. Your next great career move is just a click away. SEARCH TD BANK JOBS Join us at TD Bank and let your ambition lead you to a rewarding career filled with opportunities to learn, grow, and innovate.
Learn more about TD Bank
Size
90,000 employees
Market Cap
$117.9 billion
Industry
Net Income
-$6.9 million
5 Year Trend
+6.6%

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