Job TitleBusiness Testing Manager
About your role:As a Business Testing Manager, you will support business testing activities for debit networks, Electronic Benefits Transfer (EBT) providers, and fleet card brands across release mandates, certification efforts, and production support needs. You will work with internal technology, operations, and product partners, as well as external network contacts, to assess change impacts, coordinate testing, resolve issues, and help maintain reliable payment processing services across Fiserv platforms.
What you'll do:- Review and interpret debit, EBT, and fleet network release documentation, bulletin requests, technical specifications, and testing requirements to determine business impacts and required actions.
- Create, review, and execute end-to-end test scripts aligned to release mandates, certification needs, and project scope to validate expected outcomes across impacted payment processing workflows.
- Partner with internal teams to identify operational risks, document system impacts, and support readiness activities related to network rule changes and release requirements.
- Coordinate with external card brands, debit networks, and internal stakeholders to secure test windows, manage testing activities, and drive issue resolution through completion.
- Analyze test results, document defects, communicate testing readiness and risk status, and support rapid triage, root cause identification, and resolution for production-impacting issues.
- Maintain testing support documentation, functionality matrices, escalation contacts, and related certification artifacts to support ongoing operational readiness.
- Collaborate across multiple processing platforms to resolve common issues, improve testing effectiveness, and support long-term prevention of repeat issues.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:- 5+ years of experience in payment processing, including debit/credit network, Electronic Benefits Transfer (EBT), or fleet card testing for client implementations, merchant projects, or industry release mandates.
- 5+ years of experience creating, reviewing, and executing test scripts for end-to-end testing, validation, and certification activities aligned to project requirements and service level agreements.
- 5+ years of experience identifying, assessing, and mitigating high-risk or critical issues during pre-release and post-release testing activities.
- 5+ years of experience analyzing test outcomes, communicating risks and readiness to leadership and external partners, and driving incident resolution through triage and root cause analysis.
- Experience using Microsoft Excel, including formulas and pivot tables, to sort, filter, reconcile, and analyze testing and production support data.
- Experience using mainframe tools and business applications such as Microsoft Word, Adobe Acrobat PDF, and DocuSign to support documentation, analysis, and operational coordination.
- Bachelor's Degree in business, information systems, technology, or a related field, or equivalent combination of education, related experience and/or military experience.
Experience that would be great to have:- Experience supporting spring and fall network release mandates and related certification timelines.
- Experience working directly with debit networks, card brands, Electronic Benefits Transfer (EBT) providers, or fleet card partners to coordinate testing activities.
- Experience supporting escalated production issues in a payment processing environment.
- Experience working across multiple Fiserv platforms and internal partner groups.
How you'll work:- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- This role requires use of a computer and audio equipment.
Sponsorship:You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental and military leave.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
