Business Systems Analyst

Seven Seven Software$80K — $110K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in IVR system redesign and AI integration
  • Familiarity with AGILE methodologies
  • Strong analytical skills and data modeling expertise
  • Bachelor's degree in Computer Science or related field
  • Proven project management capabilities in fast-paced settings
  • Excellent communication and leadership skills
  • Bonus: Knowledge in insurance financial engines and regulatory compliance

Responsibilities

  • Modernize IVR flows into adaptive, AI-driven conversational journeys
  • Translate business needs into AI-focused requirements
  • Evaluate and improve business processes for operational efficiency
  • Develop business intelligence and analytics for decision-making
  • Lead reviews of processes and formulate optimization strategies
  • Implement data governance and quality management strategies
  • Model IVR-related business processes and deliver effective solutions

Benefits

  • Encouragement of continuous improvement and excellence
  • Dynamic and collaborative work environment
  • Opportunity to work with cutting-edge AI technology
  • Exposure to strategic decision-making and business intelligence
  • Leadership in a role that influences operational efficiency
Full Job Description
Beeline Req#6438 - 1

Key Responsibilities:
Experience in modernizing IVR flows into customer-centric, adaptive, and learning-oriented conversational journeys powered by AI agents.
Ability to capture and translate business needs into agentic AI-focused requirements, shifting from traditional deterministic IVR call flow logic to flexible, goal oriented conversational behaviors.
Evaluate business processes, anticipate requirements, and uncover areas for improvement ensuring strategic alignment and operational efficiency.
Develop actionable business intelligence and analytics to drive decision-making.
Lead ongoing reviews of business processes and developing optimization strategies.
Develop and implement data governance, data management, and data quality program practices and strategies.
Model business processes for Interactive Voice Response (IVR) and implement effective solutions.
Foster a culture of continuous improvement and excellence.

Job Requirements

What you bring to the table:
Demonstrated experience in redesigning IVR systems (for self-service on the voice channel) and leveraging AI solutions in the IVR space.
Experience working in an AGILE environment.
Strong analytical skills and proficiency in data modeling techniques.
BA/BS in CS, Information Systems or Information management or Systems design.
Ability to manage complex projects and deliver results in a fast-paced environment.
Excellent communication and leadership abilities.
Bonus if you have:
Deep expertise in insurance financial engines and regulatory compliance.
Knowledge of SQL, Databases and Analytical/Reporting tools such as PowerBI/Tableau.

About Seven Seven Software

Seven Seven Software Careers

Joining Seven Seven Software presents an unparalleled opportunity to become part of a team of professionals who are spearheading innovation and digital transformation globally. This is the prime time to explore the myriad of job opportunities at a company that stands at the forefront of technology and consulting.

Work That Inspires

At Seven Seven Software, the focus is on empowering some of the world's most renowned companies through their digital transformation journeys. The team at Seven Seven Software leads with a unique blend of industry expertise, technological prowess, and a commitment to digital innovation. This powerful combination enables the transformation of businesses and industries alike.

Innovative Employment Opportunities

Seven Seven Software is building a market-leading position by nurturing a team that thrives on solving complex problems with innovative solutions. The company offers a variety of positions that challenge the skills and abilities of their employees, fostering an environment of growth and learning.

Engage in Meaningful Work

Professionals at Seven Seven Software are encouraged to lead projects that merge technology and strategic insights. With a commitment to leadership and diversity training, the company ensures that every team member can contribute to their fullest potential.

Cultivate Your Career

With Seven Seven Software, career advancement is not just a possibility, but a priority. The company is dedicated to supporting the professional growth of its employees through extensive training, development programs, and leadership opportunities. The culture at Seven Seven Software is crafted to support career longevity and satisfaction.

Explore Job Opportunities and Internships

Seven Seven Software offers a range of career paths from internships to full-time positions across various domains. Whether you're starting out or looking to enhance your career, Seven Seven Software provides the tools and resources to succeed. Prospective candidates can explore open positions and internships that match their skills and interests.

Join a Diverse and Inclusive Team

Seven Seven Software is committed to diversity and inclusion, ensuring a workplace where everyone feels valued and can achieve their best. Employment at Seven Seven Software means joining a global team that values diverse perspectives and fosters a supportive and inclusive environment.

Networking and Professional Development

Employees at Seven Seven Software enjoy unmatched opportunities for networking and professional development. The company hosts regular events and workshops that allow employees to connect with industry leaders and peers, enhancing their professional network and skill set.

Stay Connected with Seven Seven Software Careers

Stay informed about the latest in career opportunities and company news by subscribing to Seven Seven Software job alerts. Tailor your subscription to receive updates that align with your career preferences and professional interests.

Apply Now

Discover the exciting and rewarding career opportunities waiting at Seven Seven Software. Review open positions, prepare your resume, and apply through the Seven Seven Software careers portal. Each application is reviewed with care, and every interview is conducted with the goal of finding great new additions to the team.

Explore, Innovate, Grow — Join Seven Seven Software.

Learn more about Seven Seven Software

Similar Jobs

More Jobs at Seven Seven Software

More Enterprise Technology Jobs

Find similar Business Systems Analyst jobs: