Salary: $72,731.00 - $112,742.00 Annually
Location : 1600 Mist Lake Dr., Durham, NC
Job Type: Full time with benefits
Job Number: 26-06048
Department: Water Management
Opening Date: 08/04/2026
Closing Date: 8/26/2026 12:00 AM Eastern

Position Description
This position provides technical support, administration, and maintenance of Water Management's technology systems and equipment, including user support, data management, and data extraction/analysis. This role will be part of a 2-person team that will provide technology support for 380 FTEs at 7 sites across the city. The department is responsible for providing safe drinking water for more than 330,000 residents of Durham and protecting the environment through effective wastewater treatment, while providing excellent customer service.

Success in this role requires collaboration with staff across the department and with the City's Technology Solutions department, as well as strong customer services skills to ensure the end users have the tools and training they need to meet the departmental mission.
Duties/Responsibilities

• Provides advanced professional analysis and project management on technology and related initiatives for the department
• Administers the procurement process for technology projects
• Troubleshoots and maintains hardware and software.
• Collaborates with vendors, City management, City departments, and/or external agencies; convenes, attends and facilitates meetings;
• Provides technical assistance and subject-matter expertise in person, via phone or online systems;
• Coordinates and conducts product demos and trials;
• Implements new technologies and processes, as well as City-wide rollouts of new technology and equipment.
• Provides advanced professional analysis and project management on technology and related initiatives; work involves managing projects, including preparing project scopes, developing work plans, and mitigating risks; analyzing business and technology needs; testing, reviewing, and evaluating systems; designing and implementing technology solutions; designing, developing, and maintaining specialized databases; coordinating and performing technology support operations; troubleshooting related issues; and ensures compliance with policies and procedures.
• Administers the procurement process for technology projects; assists with developing and administering budgets; researches and evaluates new technology systems and products; research, analyzes, and reports on financial, vendors, and related data; prepares cost estimates and financial forecasts; and makes budget- and procurement recommendations.
• Prepares, maintains, reviews, and/or submits reports, project and other plans, contracts, bid documents, maps, records, presentations, and other documents; designs, develops, and maintains databases and webpages; researches, compiles, extracts, digitizes, and presents information; and reviews work for accuracy, completeness and compliance with contracts, and applicable regulations, policies, and procedures.
• Collaborates with vendors, City management, City departments, and/or external agencies; convenes, attends and facilitates meetings; provides technical assistance and subject-matter expertise in person, via phone or online systems; prepares and conducts training; assesses and/or coordinates technology, business, and/or project needs and operations; coordinates and conducts product demos and trials; and implements new technologies and processes.

Minimum Qualifications & Experience

• Bachelor's degree in computer science, information technology, or directly related field or equivalent
• 5 years of information technology experience within a business or municipality
• Proficient with the use of Microsoft Office 365 and Windows 10/11

Additional Preferred Skills

• A+ Certification

Benefits - General Full-Time Employees

• 12-13 paid holidays per year
• 13 standard work days of vacation per year
• 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
• 2 weeks paid military leave per year
• Medical, dental, vision, and supplemental life insurance plans
• State and City retirement plans
• Short and long term disability plans
• Paid temporary disability leave for specified conditions
• City contribution of 13.6% into the N.C. State Retirement System
• Paid funeral leave
• Employee Assistance Program - personal and family counseling
• Paid life insurance equal to annual salary
• 48 hours for volunteer work each year*
• 4 hours parental leave each year
• Workman's Compensation Insurance
• 457 Deferred Compensation Plans

Benefits - Part-Time (1,000 hours or more per year)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan effective first day of the month following date of hire
• Health insurance effective first day of the month following date of hire
• Dental and life insurance, after one year of service
• Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

01

Where did you first hear about this opportunity?

• City of Durham Website
• Walk in
• Job fair
• Employee referral
• Professional organization ***Please list the organization in "other" box below***
• Internet posting ***Please list the specific web site in the "other" box below***
• Craig's List
• Facebook
• LinkedIn
• GlassDoor
• governmentjobs.com
• Monster.com
• Indeed.com
• Employment Security Commission
• Magazine/Newspaper
• Other

02

If you listed "other" above please give specific web site, organization, or publication.
03

Please select your highest level of COMPLETED education.

• Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
• High School Diploma or Equivalent (GED, HiSET, TASC)
• Associates Degree
• Bachelor's Degree
• Master's Degree
• Doctoral Degree (PhD, Juris Doctorate)

04

How many years of related experience do you have in professional information technology within a business or municipality?

• No related experience
• Less than 1 year of related experience
• 1 year but less than 5 years of related experience
• 5 years but less than 9 years of related experience
• 9 years but less than 13 years of related experience
• 13 or more years of related experience

05

How would you rate your experience level with Microsoft Office 365 and Windows 10/11?

• No experience
• Beginner level
• Intermediate level
• Advanced level
• Expert level

Required Question