Business Systems Analyst I (Business Systems Analyst I), Information Technology Services-2 PositionsJob no: 557781
Work type: Staff
Location: San Bernardino - San Bernardino Campus
Categories: Unit 9 - CSUEU - Technical Support Services, Temporary, Full Time, Information Systems & Technology, On-site (work in-person at business location)
Job Summary:
Under direct supervision, the Business Analyst supports the daily operations of the Element451 Applicant and Student Engagement Customer Relationship Management (CRM) system. The position is responsible for administering, configuring, monitoring, and continuously improving CRM workflows, campaigns, data processes, and integrations that support admissions, outreach, and student engagement operations across campus.
Responsibilities:
- Administer daily operations of Element451 CRM (workflows, campaigns, segments, data integrity) to support MarCom, admissions, outreach, and recruitment
- Monitor system performance and data quality; identify issues and coordinate resolutions per procedures
- Support campus units in meeting enrollment goals; create/maintain workflows, forms, events, appointments, and campaigns
- Participate in CSUSB committees/meetings to assist with project planning
- Support senior BSAs with KPI development; prepare progress, status, and year-end reports
- Maintain CRM documentation and knowledge base; provide user support and troubleshooting
- Assist with training campus users on CRM and project management tools
- Perform data imports, exports, appends, and QA reviews to ensure accuracy and compliance
- Complete other related duties as assigned
Minimum Qualifications:
- Equivalent to a bachelor's degree in a related field. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
Required Qualifications:
- General knowledge of principles and concepts of business systems, process analysis, technology applications, and project management.
- Strong organizational and time management skills to plan, organize, and prioritize work.
- Demonstrated communication and interpersonal skills to gather information from clients, communicate technical issues effectively, and produce documentation.
- General knowledge and ability to troubleshoot system issues.
- Ability to maintain confidentiality and appropriately handle sensitive data and information.
- Ability to work independently, as part of a team, and build relationships with diverse stakeholders.
- Analytical skills to collect, analyze, and interpret application process problems and technology needs; to evaluate project performance and manage issues, risk, and changes of scope.
- Computer skills to appropriately troubleshoot and alter systems as required.
- Ability to work with and analyze standard data sets and write reports using database, query language, and analytical tools.
Preferred Qualifications:
- General knowledge of principles and concepts of business systems, process analysis, technology applications, and project management.
- Strong organizational and time management skills to plan, organize, and prioritize work.
- Demonstrated communication and interpersonal skills to gather information from clients, communicate technical issues effectively, and produce documentation.
- General knowledge and ability to troubleshoot system issues.
- Ability to maintain confidentiality and appropriately handle sensitive data and information.
- Ability to work independently, as part of a team, and build relationships with diverse stakeholders.
- Analytical skills to collect, analyze, and interpret application process problems and technology needs; to evaluate project performance and manage issues, risk, and changes of scope.
- Computer skills to appropriately troubleshoot and alter systems as required.
- Ability to work with and analyze standard data sets and write reports using database, query language, and analytical tools.
- Experience in higher education admissions or registrar's office is preferred.
- Experience administering CRM platforms, performing data analysis, and supporting business operations satisfactorily is preferred
- Equivalent to a bachelor's degree in business administration, information systems, data analytics, computer sciences, or a related field.
Compensation and Benefits:
The salary offered will take into account internal equity and experience among other factors.
Anticipated hiring range Step 1 $5,787 per month
CSU Classification Salary Step Range: $5,787-$8,430 per month (Step 1 - Step 20)
The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.
Position Information:
Work status: Full-time/Non-Exempt/Temporary (up to one year with the possibility of further renewal)
Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends.
Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.
The application deadline is July 20, 2026 at 11:55PM
Advertised: Apr 30 2026 Pacific Daylight Time
Applications close: Jul 20 2026 Pacific Daylight Time
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