The Business Systems Analyst is a member of an agile development team that delivers software products and services to internal stakeholders and external customers. The Business Systems Analyst plays a critical role in ensuring that the needs of the business and customers are captured and conveyed to the development team as part of our agile Scrum process.
Essential Functions:
- Analyze and document end-to-end system workflows, data flows, and functional/technical requirements
- Work closely with Credit Risk teams to understand underwriting policies, risk strategies, and portfolio management needs, and translate them into system logic.
- Translate credit policy, underwriting strategies, and data science models into decision engine logic.
- Partner with Marketing teams to design and execute credit card acquisition campaigns, including Pre qual, Internet and direct mail campaigns strategies.
- Collaborate with Data Science teams to operationalize models (risk scores, response models, fraud signals) into production systems.
- Develop user stories, acceptance criteria, process flows, and data mapping documentation
- Define API requirements and support integrations with credit bureaus (Experian, TransUnion, Equifax), KYC/fraud platforms, and marketing systems
- Translate campaign strategies and model outputs into decision rules, segmentation logic,
- Support campaign execution, tracking, and performance analysis (approval rates, conversion, response rates, ROI)
- Collaborate with engineering teams on system design, APIs, and event-driven architectures
- Participate in Agile ceremonies and manage backlog using Azure DevOps or JIRA
- Support UAT and end-to-end testing by defining test scenarios and validating outcomes
- Troubleshoot production issues and perform root cause analysis across decision systems, models, and data pipelines
The ideal candidate will have the following:
- 5+ years of experience as a Technical BSA in fintech or financial services
- Computer science background preferred
- Hands-on experience with decision engines or rule-based systems
- Experience working with Agile tools (Azure DevOps, JIRA, Confluence)
- Solid understanding of APIs (REST/JSON), system integrations, and data flows
- Advanced SQL skills for data analysis, validation, and troubleshooting
- Strong analytical, problem-solving, and communication skills
- Strong understanding of credit card acquisition, underwriting, and lifecycle management
CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)
#LI-HYBRID
