Position OverviewAs a Business Systems Consultant within PNC's Digital Identity organization, you will be based in Birmingham, AL at 701 32nd Street. Weekly time in office is needed.
This position may not be available in all geographic areas.
Needed skills:
• Atlassian products (Confluence & Jira)
• ServiceNow
• Microsoft Office Suite
• Postman & SoapUI
• Dynatrace - dashboard monitoring
The Business Systems Analyst in PNC's Customer Identity Access Management (CIAM) org delivers business value through the delivery of agile IT projects and product management by working within a multi-stakeholder environment to gather system requirements, manage team backlogs, and guide stakeholders and developers to solutions.
A successful Business Systems Analyst will be strategically minded, logical, and socially affluent. They will have an understanding of the role, purpose, and deliverables of their stakeholders and will be able to drive efficient coordination between them in order to discover business value and technological solutions.
Core competencies & Responsibilities:
• Experience and ability to understand business intent of projects or requests and breaking them down into fine grain business scenarios or logical steps.
oMVP Identification, Dependency Sequencing & Management
oFeature Identification & Business Capability Segmentation
oEffort Scoping, Management & Negotiation
• Experience and ability to recognize technical capabilities within a business flow or business process.
oCapability Identification & Definition
• Experience and ability to write explicit and succinct system requirements and use cases.
• Ability to create system flows that capture the system to system interaction and behavior of a given capability
• Tested experience and ability in stakeholder communication and business/IT partnership coordination.
• Ability to both understand and socialize impact of changes to existing capabilities to end users.
• Understanding of software delivery and methodologies
oAgile: Scrum, Kanban, and SAFe (Agile Framework)
• Experience working between a Product Owner or Product Manager and Development staff.
• Experience working with Architecture and Design teams.
• Experience maintaining and organizing team backlogs.
• Experience in roadmap building and milestone tracking.
• Experience in release planning and delivery forecasting.
• Comfortability in leadership, delegation, negotiation, influence and persuasion.
• Comfortability in presenting and facilitating high stake communications and change.
• Comfortability and Experience in driving change management and process improvement.
Key Responsibilities:
• Demonstrate mastery in eliciting, analyzing, and documenting complex business requirements, serving as a trusted advisor to senior stakeholders.
• Lead workshops and training sessions to enhance the skills of team members, fostering a culture of continuous learning and growth.
• Provide expert guidance on stakeholder management strategies and communication techniques, driving collaboration and alignment across the organization.
• Champion a customer-centric approach to requirements management, ensuring alignment with organizational goals and priorities.
• Oversee release management activities, including coordinating release schedules and ensuring documentation accuracy.
• Utilize ServiceNow for ticket tracking and release management, providing timely resolution of issues, requests, and releases.
Job Description- Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.
- Participates in identifying, evaluating, and configuring systems that are cost effective and meet business requirements .
- Monitors client experiences and feedback on the use of business applications; Enhanced system productivity, as needed .
- Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results .
- Analyzes, defines and documents clients requirements, and revises existing systems logic challenges, as necessary .
QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred SkillsApplication Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design
CompetenciesBusiness Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis
Work ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
EducationBachelors
CertificationsNo Required Certification(s)
LicensesCBAP (Certified Business Analysis Professional) certification preferred.
BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
