Salary: $88,020.00 - $99,500.00 Annually
Location : Kutztown, PA
Job Type: Full Time
Job Number:
Division: Academic Affairs
Department: Information Technology - Development
Opening Date: 06/12/2026
Closing Date: 6/28/2026 11:59 PM Eastern
Bargaining Unit: Management
Classification: 190

Job Summary
The Business Systems Analyst is responsible for the maintenance, support, implementation, and advanced technical programming support of the CRM Slate, third-party applications, and third-party integrations, as well as project management. This role leads medium-sized software development projects, analyzes functional requirements, builds prototypes and proof-of-concept solutions within Slate, supports third-party applications, coordinates with vendors to resolve integration issues, and creates and maintains technical and process documentation. The analyst works under the guidance of senior personnel and reports to a Director or designated administrator.

Minimum Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field, or equivalent combination of education and experience
• Experience analyzing functional requirements and performing gap analysis between business processes and proposed solutions
• Experience with SQL and modern development tools
• Experience building prototypes/models
• Ability to prioritize tasks independently and manage workload to meet project budgets, timelines, and deliverables
• Strong written and verbal communication skills, including the ability to prepare and organize complex technical documentation
• Strong analytical and problem-solving skills

Preferred Qualifications

• Experience with CRM solutions
• Experience with integrations
• Experience supporting third-party application and associated integrations
• Previous experience in higher education
• Project management experience or familiarity with project management methodologies

Supplemental Information
Applications & resumes will be accepted until the position is filled, however; to ensure full consideration, application materials should be received no later than the end of day on June 28, 2026.
The starting salary range for this position is $88,020.00 - $99,500.00.
This position may be eligible for a flexible hybrid work arrangement, permitting a combination of on-site and remote work, subject to applicable organizational policies, operational requirements, and supervisory approval.
All applications for this position must be submitted via our online application/resume system ONLY. Please do not fax, mail, or e-mail any documentation.
A successful interview, reference checks, background clearances (PA Criminal, Child Abuse Clearance & FBI Clearance), and demonstration of ability are requisite qualifications for all positions.
The University is very interested in hiring employees who have had extensive experience with diverse populations.
01

Do you have a bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent combination of education and experience)?

• Yes
• No

02

Do you have experience with SQL?

• Yes
• No

03

Do you have experience with modern development tools?

• Yes
• No

04

Do you have experience analyzing functional requirements and performing gap analysis between business processes and proposed technical solutions?

• Yes
• No

05

Do you have experience building prototypes or models within a CRM or similar database/query system?

• Yes
• No

06

Describe your experience preparing and organizing complex technical or process documentation.
Required Question