Job Description

Responsibilities

Business Analysis
• Gather and document business requirements from Finance stakeholders
• Analyze current processes and identify continuous improvement opportunities
• Translate business requirements into functional specifications and enhancement requests
• Perform root cause analysis and propose solutions to improve application performance
• Participate in testing, validation, and user acceptance activities for change requests and project implementations
• Own change release to Production through the CAB process and schedule

Application Support
• Provide day-to-day support related to F&O applications
• Troubleshoot and resolve application, workflow, and interface issues, meeting and exceeding SLA expectations
• Coordinate with vendors and other IT teams for issue resolution and upgrades
• Support month-end and year-end financial processing activities

Reporting & Compliance
• Follow proper support process to log and track incidents, problems, and change requests
• Prepare operational KPI reports related to the application operational performance on monthly basis
• Assist with audit requests and compliance documentation
• Ensure proper controls and segregation of duties are maintained

User Support & Training
• Provide user training and support documentation
• Assist users with functional operations
• Create quick reference guides and knowledge base documentation

Required Qualifications

• Bachelor's or above degree in Computer Science , Information Technology, Accounting, Finance, Business Administration, or related fields with at least 5 years Business Systems Analyst experience working on complex IT projects and support for Finance & Operations
• Strong background in Accounting and Finance (solid knowledge of GAAP and IFRS, General Ledger, Financial Reporting , Intercompany Reconciliation, Corporate Budgeting, Accounts Payable, Accounts Receivable, and Treasury)
• Strong requirements gathering, business analysis, and process enhancement skills
• Demonstrated leadership in change management, documenting test cases, and managing UAT
• Good knowledge of Data modeling, system integrations, APIs, REST/SOAP web services, and cloud-based applications
• Proven strong ability to prioritize and manage multiple tasks, including organizational skills, attention to detail, and adherence to deadlines while ensuring accuracy
• Strong interpersonal, teamwork and collaboration skills including the ability to communicate effectively across various levels in multiple business functions
• Advanced knowledge of Microsoft Office applications (Office, Visio)