OBJECTIVES/PURPOSE

• Work with GDO, R&D and cross-functional stakeholders to collect develop and deploy effective support materials for systems in DSDS ownership
• Work with the Business System Owner (BSO) for the system portfolio to identify and understand the system capabilities to create easy to understand user facing materials
• Support clinical systems BSO and change management functions by contributing to process de- velopment, training, and change management.

ACCOUNTABILITIES

• Develop user facing materials for the system(s) in alignment with GDO/R&D business and strate- gic priorities
• Support the Business System Owner in the development of the overall clinical system user adop- tion from material development, change management, and communications
• Support system readiness analyses for the enablement of new capabilities.
• Partner with the Product Manager(s) for the clinical systems to ensure understanding of forthcom- ing system capabilities
• Collaborate with system owners and stakeholders to resolve issues promptly and accurately.
• Actively represent the end user’s experience to the BSO to inform any system challenges preventing successful adoption
• Responsible to supporting the education and awareness of available support resources for the end users

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

Bachelor’s Degree or international equivalent preferred, advanced degree preferred

• 4+ years of experience in business analysis, stakeholder engagement, change management
• 3+ years of experience in the life sciences preferred, with experience in clinical trial manag- ment/operations preferred
• Experience with EDC, clinical trial operational systems, regulatory reporting or vendor manage- ment system a plus.
• Demonstrated experience working in a matrixed environment and navigating complex issues/situ- ations with vendors to achieve business results
• Ability to navigate complex challege with a solution-oriented mindset
• Experience with communication and presentation to cross-functional audiences
• Demostrated experience of providing successful engagement strategies with end-users to ensure strong adoption, and utilization of capabiltiies

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our to read more about the benefits ICON offers.