5+ years in leadership roles focused on customer service and operational teams.
Experience in talent assessment, coaching, and team development across multiple locations.
Proven strategic execution and business direction setting skills.
Ability to influence in a matrixed organization for better business outcomes.
Track record of meeting or exceeding revenue and customer goals.
Familiarity with Precision leadership is beneficial.
Responsibilities
Lead support team, ensuring clarity of vision and effective coaching.
Develop and implement a talent management strategy including talent assessment and retention.
Foster employee engagement through communication and recognition programs.
Collaborate with various business units to execute the overall Business Plan.
Utilize creative communication strategies to align and engage employees.
Promote diversity and inclusion within the team culture.
Drive operational efficiency through process improvements and analytics.
Benefits
Employee engagement initiatives and recognition programs.
Opportunities for talent development and career progression.
Flexible communication strategies to foster collaboration.
Strong compliance focus with ethical standards in processes.
Commitment to employee safety and environmental health initiatives.
Full Job Description
Leadership Responsibilities:
Leads area support team by providing clarity of vision and expectations; role modeling effective coaching and performance feedback, prioritizing resources; facilitating alignment of the team and partners.
Develops and executes a strong talent management plan including talent assessment, selection, empowerment, coaching, motivation and retention of top talent; builds and develops succession plans and pipeline of talent
Cultivate employee engagement and positive employee relations environment through robust and regular employee communications, performance feedback, reward and recognition culture, and focused employee development.
Collaborate directly with Residential, Small Business, Operations, Marketing, Human Resources and other business units to execute on the overall Business Plan
Employs a diverse and creative communications framework to align employees and generate understanding and commitment to achieving the business plan
Promotes inclusion amongst the team by role modeling and supporting business diversity objectives
Drives speed and accountability of plans through effective engagement
Operations Management Duties:
Manages operational excellence and efficiency through process improvement, effective analytics, and strong financial planning while fostering a culture that demonstrates Everon's commitment to employee, community and our mission of creating customers for life
Executes and manages budgets including area level P&Ls; provides regular reporting and communication to key stakeholders regarding the health of the market and Everon's business performance; when appropriate provide a mitigation strategy for any projected short falls
Manage office infrastructure, (e.g. building, facilities repair and maintenance, phone system, office equipment installation and maintenance, to include copiers, PCs, printers, fax, mail machines etc.).
Manage the financial activities, human resource activities and administrative support infrastructure. Control customer communications, sales, service, installation and general functions within the district to ensure compliance and consistency with business disciplines.
Assist with Financial reporting, budget preparation, forecasts, and other key financial and operating indicators.
Manage collections, accounts payable processing. payroll and PS time management entries, cash processing, order entry, and billing and/or billing adjustments.
Manage District "Dispute Management System" activities. Administer the fleet program Ensure vehicle availability and monitor expenses.
Administer local tax and licensing requirements
Manage the efficient paper flow processes in the district. Continuously improve processes to ensure maximum productivity, as well as, to ensure the quality of all data/information within the district.
Ensures compliance and the highest ethical standards in all processes.
Champions EHS&W strategies and programs to meet our near- and long-term safety goals
Ensures strong commitment and collaboration to executing service level agreements
Implements corporate-wide initiatives to drive customer experience, process improvements, efficiencies, culture and talent initiatives to advance the business
Qualifications - External
Education Required:
Bachelor's Degree required.
Experience Required:
5 years of business experience in leading a support team or operations team with a focus on customer obsession:
Assessing, coaching, and developing talent and managing multi location team
Establishing business direction and executing strategy development and implementation
Influencing business decisions in a highly matrixed organization
Exceeding predetermined revenue, share, and customer obsession objectives
Familiarity or proven experience with Precision leadership a plus
Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English
