The Business Solutions Manager is responsible for driving functional process improvements and managing business requirements for technology and data asset enhancements within the DSA channel. This leader acts as a business process specialist, troubleshooting operational and technology issues, and ensuring seamless data exchange between Debt Settlement Agencies (DSAs) and internal systems. The Business Solutions Manager collaborates closely with technology, operations, and DSA partners to advance the overall debt settlement process and support the adoption of new digital solutions.
Key Responsibilities- Process Troubleshooting & Optimization: Own the identification, diagnosis, and resolution of operational and functional process issues within the DSA channel. Lead initiatives to streamline workflows and improve efficiency.
- Technology & Data Exchange Oversight: Manage and troubleshoot issues related to data exchange between DSAs and internal platforms. Partner with IT and DSAs to ensure data integrity and resolve integration challenges.
- Business Requirements Development: Gather, document, and prioritize business requirements for technology use cases and data asset enhancements. Translate operational needs into actionable requirements for technology teams.
- Support Technology Enablement: Collaborate with technology teams to implement new tools and enhancements that improve business processes and customer experience.
- Cross-Functional Collaboration: Work closely with operations, technology, and DSA partners to ensure seamless execution of strategic initiatives and process improvements.
- Continuous Improvement: Drive innovation and continuous improvement across business processes, fostering a culture of proactive problem-solving.
- Executive Communication: Prepare and deliver presentations and recommendations to senior leadership on process advancements and technology initiatives.
Requirements- Bachelor's degree required; advanced degree (MBA, STEM, or related field) preferred
- 5+ years of experience in business strategy, financial services, collections, or related fields
- Proven experience with technology adoption and process improvement in a financial institution or similar environment
- Strong analytical, strategic thinking, and problem-solving skills
- Experience collaborating with analytics, technology, and operations teams
- Excellent presentation and communication skills, with the ability to influence at all levels
- Demonstrated success in driving strategic initiatives and change management
- Knowledge of regulatory requirements and compliance standards in collections and financial services
- Experience with data analytics tools, workflow automation, and digital transformation
Location: Wilmington, DE
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
- Health and well-being options for team members and their dependents
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Continuing education
- Bonus eligible
- Paid time off
- Paid volunteer time
- And more
