*This position is hybrid

Summary:
This position is responsible for providing quality and organizational excellence by leading cross-functional quality and process improvement initiatives across the Health Care System. Serves as mentor to specialists and analysts. Influences leaders and leads complex improvement projects. May supervise specialists, analysts or administrative support staff.

Responsibilities:
1. Customer Service- Facilitator or negotiator that can assist in areas of disagreement. Ability to step into a bad situation and change the direction by emphasizing empathy and willingness to do the right thing. Able to get people to look at things objectively and pick the best solution for the system.

2. Measurement & Analysis- Identifies and drives analytic needs for improvement projects/initiatives. Supports leaders in development of problem charter and selection of best approach to solve a particular problem. Mastery of basic statistical concepts, tools and techniques and working knowledge of advanced topics (e.g., linear regression, logistic regression, DOE, etc.). Teaches/mentors others on basic topics and able to assist others with advanced topics.

3. Problem Solving & Implementation- Makes decisions based on analyses and data. Challenges leaders and their current processes when improvement is needed. Develops interventions and initiatives based on data. Able to resolve conflicts across multiple depts. Able to sell concepts to other depts/divisions. Strives to implement solutions that span multiple depts/divisions. Identifies methods for solving problems which eliminate steps, speeds processes, and reduces complexity.

4. Project Management-Influences and gains commitment from all members of project team. Able to identify resources necessary to meet project needs (budget, personnel, and leadership). Able to obtain and maintain executive support for project through communication and leadership. Acts as a consultant or mentor to other groups interested in implementing similar solutions. Key participant in executive committees. Leads complex improvement projects.

5. Tools, Methodologies & Technologies-Leads/manages/Mentors specialist and analyst regarding tools, methodologies and technologies. Provides cross-functional, cross-business, cross area work.

This role will provide dedicated support for Self-Scheduling Sustainment, with a focus on advancing key initiatives such as Online Scheduling, Flu Shot review processes, and post-go-live Guided Scheduling sustainment efforts. The Quality Leader will operate across two primary focus areas: 1) Online Scheduling Sustainment, and 2) Guided Scheduling Sustainment. Online Scheduling includes Fast Pass, Ticket Scheduling, MyChart rescheduling, Ticket Pass, Open and Direct Scheduling, and Decision Trees. This position will play a critical role in developing and facilitating trainings, monitoring performance, and driving ongoing enhancements to scheduling capabilities across the organization.

Other Information

Other information:
Education Requirements:
• Bachelor's degree in an appropriate discipline.
Licensure/Certification Requirements:
• No licensure or certification required.
Professional Experience Requirements:
• Four (4) years of experience in quality team facilitation, project management, process improvement or quality data analysis.
• If Masters degree, then two (2) years of experience in quality team facilitation, project management, process improvement or quality data analysis.
Knowledge/Skills/and Abilities Requirements:

Preference is given to the candidates that display the following:
• Experience and proven effectiveness participating and leading quality improvement initiatives. (Preferred but not required)
• Previous clinic operations experience, including scheduling and referrals. (Preferred but not required)
• Experience designing and building enterprise-wide training materials. (Preferred but not required)
• Must possess strong Microsoft skills to include, but not limited to PowerPoint, Excel, Outlook. (Preferred but not required)
• Working knowledge of and proficiency with Epic applications, Analytics and lean methodologies. (Preferred but not required)

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Care Access - Sustainment

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $35.87 - $51.57 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.