Ascensus

Business Program Manager

Ascensus • $100K — $120K *
US-Anywhere
+ 4 other locationsRemote
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Information Systems, Communications, or related field.
  • 5+ years of experience in Program Management, Customer Success, Operations, Software Implementation, or Enablement.
  • Experience managing cross-functional business initiatives.
  • Strong project management, communication, and stakeholder management skills.
  • Experience with SaaS products and software deployment processes.
  • Preferred certifications: PMP, Agile, Scrum.
  • Experience with CRM, Chorus, or onboarding platforms, and data analysis.

Responsibilities

  • Own onboarding programs from planning through execution and ongoing improvement.
  • Define program goals, metrics, milestones, and governance models.
  • Develop scalable onboarding frameworks, processes, and playbooks.
  • Partner with cross-functional teams to ensure onboarding readiness.
  • Serve as an internal SME for addressing post-implementation issues.
  • Coordinate multiple workstreams and dependencies across organizations.
  • Analyze onboarding workflows to identify automation and efficiency opportunities.

Benefits

  • Supportive work environment that fosters professional growth.
  • Opportunities for continuous improvement and process innovation.
  • Engagement with a variety of cross-functional teams.
  • Focus on data-driven decision-making and reporting insights.
Full Job Description
Program Leadership
  • Own end-to-end onboarding programs from planning through execution and continuous improvement.  
  • Define program goals, success metrics, milestones, and governance models.  
  • Develop scalable onboarding frameworks, processes, and playbooks.  
Cross-Functional Collaboration
  • Partner with Product, Relationship Management, Software Development, Sales, Service, Implementation, Commercial Software Support, and Training teams to ensure onboarding readiness.
  • Serve as an internal SME for post-implementation issue resolution.
  • Coordinate multiple workstreams and dependencies across organizations.  
  • Drive stakeholder alignment and executive communications.  
Process Improvement
  • Analyze onboarding workflows and identify opportunities for automation and efficiency improvements.  
  • Create standardized operating procedures, templates, and best practices.  
  • Lead change management initiatives supporting new tools and business processes.  
Metrics and Reporting
  • Develop and monitor key performance indicators (KPIs) including:
    • Time-to-productivity
    • Software adoption rates
    • Onboarding completion rates
    • Customer satisfaction (CSAT)
    • Retention metrics
    • SLA compliance  
  • Present insights and recommendations to business leaders.  
  • Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.

Supervision  

  • N/A

Section 3:  Experience, Skills, Knowledge Requirements Required
  • Bachelor's degree in Business, Information Systems, Communications, or related field.  
  • 5+ years of experience in Program Management, Customer Success, Operations, Software Implementation, or Enablement.  
  • Experience managing cross-functional business initiatives.  
  • Strong project management, communication, and stakeholder management skills.  
  • Experience with SaaS products and software deployment processes.  
Preferred
  • PMP, Agile, Scrum, or certification.  
  • Experience with CRM, Chorus or onboarding platforms.
  • Data analysis and dashboard development experience.

About Ascensus

Ascensus is a financial services company that provides retirement, health, and education savings plans to individuals and businesses. The company was founded in 1980 and is headquartered in Dresher, Pennsylvania. Ascensus has over 4,000 employees and serves more than 12 million customers nationwide. The company offers a wide range of retirement plan solutions, including 401(k), 403(b), and IRA plans. Ascensus is committed to helping its customers save for retirement and achieve their financial goals. The company has received several awards for its excellent customer service and innovative products.
Learn more about Ascensus
Size
4,000 employees
Industry
Finance & Insurance
Founded
1980
* Ladders Estimates

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