SAP

Business Process Principal Consultant - Customer Industry Solutions (CIS)

SAP$151K — $340K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years of industry experience in Manufacturing, Energy & Natural Resources, Consumer Products, or Professional Industries.
  • Hands-on expertise in defining Agentic AI solutions with a focus on data readiness and measurable outcomes.
  • Proven product management or consulting background, especially in customer transformation initiatives at senior levels.
  • Skilled in leading executive workshops and co-innovation sessions with decision-makers.
  • Ability to turn AI opportunities into quantified business cases with clear KPIs and ROI timelines.
  • Strong knowledge of SAP platforms including S/4HANA and Business AI.
  • Exceptional written and verbal communication skills, particularly for documentation and executive discussions.

Responsibilities

  • Lead customer innovation engagements through discovery workshops and boot camps.
  • Define high-value AI use cases from business challenges to actionable solutions.
  • Own the lifecycle of AI use cases, from discovery to deployment.
  • Deliver customer value rapidly using fast and iterative development models.
  • Build and enhance the Industry AI portfolio with documented customer insights and accelerators.

Benefits

  • Location agnostic; candidates from any U.S. location are welcome.
  • Opportunity to work with a global team of industry experts.
  • Focus on customer and business outcomes in AI implementation.
  • Career advancement opportunities within a leading technology company.
Full Job Description
What You Will Do
  • Lead customer innovation engagements: Run discovery workshops and FDE-style boot camps with business and IT stakeholders to surface, qualify, and prioritize high-value Industry AI opportunities.
  • Define high-value Industry AI use cases: Translate business challenges into implementable AI solutions - covering data requirements, agent architecture, KPIs, and quantified value metrics.
  • Own the end-to-end lifecycle: Drive use cases from discovery to deployment - defining requirements, building prototypes and acceptance criteria, partnering with engineering throughout, and validating business outcomes.
  • Deliver value rapidly: Apply a fast, iterative model that puts measurable customer value in production within weeks, not quarters.
  • Build the Industry AI portfolio: Turn customer learnings into industry-specific AI assets and accelerators - with documented financial and operational value, reusable across SAP globally.


What You Bring
  • Deep industry expertise: 6+ years in Manufacturing, Energy & Natural Resources, Consumer Products, or Professional Industries - with operational-level knowledge of where processes break and where transformation creates real value.
  • AI use case expertise: Hands-on experience defining Agentic AI solutions with a clear focus on data readiness, process fit, and measurable outcomes.
  • Product Management or consulting excellence: Proven track record in product definition and delivery, or in leading complex customer transformation initiatives at the senior stakeholder level.
  • Customer engagement skills: Demonstrated ability to lead executive workshops, FDE-style discovery sessions, and co-innovation engagements with business and IT decision-makers.
  • Business value orientation: Ability to translate AI opportunities into quantified business cases - with realistic KPIs and ROI timelines, not just value narratives.
  • SAP platform knowledge: Strong working knowledge of SAP S/4HANA, SAP Business AI Platform, SAP Joule, Signavio, LeanIX, and clean-core, cloud-first architecture principles.
  • Communication skills: Clear, concise English - written and verbal - able to produce sharp requirements documentation and lead executive-level discussions.


Where You Belong

You will join SAP's Customer Industry Solutions (CIS) team - a global group of industry experts at the intersection of deep domain knowledge and cutting-edge AI engineering. The role demands both rare domain depth and the ability to influence engineering teams, product managers, and customer executives. Guiding others to define sharper use cases, ask better value questions, and close the gap between AI potential and business reality is an explicit expectation at this level.

*Please note, this role is location agnostic. Any and all locations from within the U.S. will be considered. #SAPIndustryAI

Requisition ID: 458685 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Requisition ID: 458685

Posted Date: Aug 12, 2026

Work Area: Consulting and Professional Services

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: 0 - 50%

Location:

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