Business Process Optimization ManagerEnsure consistent practices are defined & rolled out across the entire Service Logistics (SPL) network (warehousing, transport, call centers). This position will set standards (best practices) & drive innovations to stimulate growth
- Set Network productivity targets which drive EBIT growth
- Enable retention & growth of the business by ensuring provision of consistently high performing cost base & service for all customers
- Drive customer workshops to identify process improvements, alignments to standards
- Ensure customer solution design is in line with standard.
- Support new customer business onto the network, and migrate customers to standard operating model & systems
- Deliver EBIT and Gross Profit targets for the business across the network in line with the IBP
- Support creation of CRF's in case customer requirements supports further DHL growth and offering
- Deliver SPL services & value proposition efficiently & effectively across the network, ensuring smooth implementation of new contracts
- Provide market competitive unit cost, service across the regional network
Required Education and Experience• Bachelor degree required
• 7-10 years of experience in logistics operations
• 5 years of experience delivering complex projects and programs.
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.
