Sherwin-Williams

Business Process Manager - Product Information & Technical Service Management

Sherwin-Williams • $95K — $115K *
Cleveland, OH 44130In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Marketing, Business, Science, Engineering, Finance, or IT, or 12+ years of sales/marketing experience
  • 5+ years of marketing experience with product/service master data, data sheet management, or business process management
  • 5+ years experience with PIM, MDM platforms or similar systems
  • Leadership experience in large project implementations
  • Proven continuous improvement track record

Responsibilities

  • Define and standardize global business processes within MTCX taxonomy
  • Collaborate with Product Owners and Business Stakeholders to gain process alignment
  • Engage Subject Matter Experts to gather business requirements
  • Document and build enterprise process workflows
  • Monitor and report on key process indicators
  • Support process assurance and implement best practices
  • Champion change management and communicate process changes

Benefits

  • Health benefits including medical, dental, and vision coverage
  • Flexible Spending Accounts (FSAs) for medical expenses
  • Generous leave package including personal leave and paid parental leave
  • Retirement and savings benefits
  • 20% travel required for the role
  • Job located at designated Sherwin-Williams campus with no remote option
Full Job Description
Job Description

The Business Process Manager is a critical member of the Global Business Process team and plays a key role in the success of our Global Transformation and BIOS initiatives, supporting the Market to Customer Experience (MTCX) taxonomy. This role will closely align with business stakeholders and Global Business Process Owners to capture business requirements, elicit best practices, and define global business processes for Market to Customer Experience business processes within PCG.

The Business Process Manager will be responsible for assuring buy-in across the business teams, managing and ensuring the proper implementation of the functional business processes and standards. They will work in partnership with the Digital Technology organization as well as third party consultants to ensure a fit-for-purpose application configuration and solution that satisfies standards for user experience. A successful candidate must be able to think broadly and connect the end-to-end processes and be comfortable in the details with a broad understanding of the process, how they are performed, where the levers are, and how they can be improved to ensure the process delivers the strategy of the business.

Additional Details:
  • This position requires up to 20% travel..
  • This role is not remote/hybrid. This role will report to Sherwin-Williams nearest campus (Cleveland or Minneappolis)
  • This position is also eligible for [bonus] [commissions] [long-term incentive compensation awards] based on performance and subject to the terms of the Company's applicable plans
  • This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible
    Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits. Additional
    benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.
  • Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.


Responsibilities

  • Global Business Process Management:
    • Assist the Business Process Owners to define and standardize global business processes within the Market Management and section of MTCX taxonomy, which includes product and service master data, product data sheet management, technical data sheet management and technical service management, and enable value realization for the global website, CRM and downstream digital/channel consumption.
      • Partner with Product Owners, DT resources, Consulting Partners, and key PCG Business Stakeholders.
      • Align key stakeholders on the direction of the global processes and build consensus.
      • Identify and engage with Subject Matter Experts (SMEs) who represent all divisions and lines of business within all regions of the company to ensure representation.
      • Work with SMEs to gather and document business requirements.
      • Participate in on-site discovery sessions as needed.
      • Record use cases for global vs. regional solutions including statutory and regulatory requirements.
      • Build and document process workflows in enterprise document repository.
      • Ensure processes align with data definitions and governance requirements. Identify gaps, conflicts, and partner with appropriate Enterprise Data owners to resolve.
      • Develop methods to monitor, track and report key process indicators and develop appropriate governance policies to ensure process compliance.
      • Coordinate with cross-functional leadership teams (project and business) on issues/concerns for upcoming process changes.
      • Engage with partners and owners of related business functions and boundary applications as required.
      • Participate in user story sessions to ensure alignment with established business processes
      • Participate in pilots and user acceptance end-to-end testing.
      • Participate in program implementation as well as post go live support.


  • Continuous Improvement
    • Assist in developing Global Policies and procedures for key business processes to ensure strong internal controls.
      • Implement best practices aimed at reducing waste, improving customer experience, and enabling individual and team productivity.
      • Execute process assurance sessions to ensure processes are robust and optimized. Document continuous improvement opportunities and share with product owners through feature identification and refinement.
      • Support global goals and initiatives via thoughtful process mapping using the enterprise document repository and Celonis process mapping tools, focusing on CI opportunities.
      • Champion the use of automation tools and process simplification.
      • Stay informed on the latest system updates that will impact existing processes.


  • Change Management
    • Champion standardization and simplification efforts.
      • Highlight the positive outcomes of program and business changes and how they support the mission and strategy of the company and stakeholders.
      • Identify, document and partner with the change management team to create a plan to address process changes and their impacts on users. Ensure changes are communicated to users and appropriate leaders.


Core Competencies Include:
  • Ability to think differently and challenge the norm; must be able to see the details and understand the overall enterprise business strategy but also maintain focus on business or geographic specific requirements
  • A vision for how the pieces of the end-to-end process come together, where the integration points are, and how performance can be improved over time so that you can make choices on "where to play" and "how to win"
  • Strong communicator; able to articulate the value of process standardization and optimization effectively
  • Excellent relationship-building skills across teams, customers, and stakeholders while establishing credibility with business partners
  • Excellent leadership skills in developing people, influencing, customer centricity and change mindset
  • Effective collaborator; able to build and leverage relationships while working across functional groups
  • Broad knowledge of existing marketing and technical service processes


Qualifications

Minimum Requirements:
  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be willing to travel as required by the position
  • Must have a four-year degree or higher in Marketing, Business, Science, Engineering, Finance, or IT OR at least twelve (12) years sales and marketing experience
  • Must have at least five (5) years of marketing experience related to product and service master data, product data sheet management, technical data sheet management, technical service management or business process management
  • Must have at least five (5) years of experience with PIM, MDM platforms or other product-related management systems and/or processes
  • Must have at least five (5) years' experience of consistently "meet expectations" or higher performance in business lead/technology related roles as documented in this job description
  • Must have large project and or major system implementation experience
  • Must have continuous improvement experience
  • Must have experience effectively relaying ideas in both technical and user-friendly language
  • Must have experience facilitating meetings and following up with resulting action items
  • Must have experience working effectively in a collaborative, multi-cultural environment
  • Must have experience leading and influencing cross-organizationally with and without direct authority
  • Must have experience effectively moving forward on tasks even with ambiguous or changing requirements
  • Must have experience communicating leading, persuading and motivating at a senior leadership level in order to effect organizational change


Preferred Qualifications:
  • Have a Master's degree or higher in business
  • Have a Six Sigma Green Belt & Lean Certification
  • Have experience working in Sherwin-Williams Corporate, PCG or PCG Division(s)
  • Have strong working knowledge of Sherwin-Williams' processes, systems, data, and reporting.
  • Have experience with product hierarchies, classifications, taxonomies, and attribute governance
  • Have experience facilitating cross-functional decision making and governance forum
  • Have experience leading by embracing problem-solving with a hands-on approach
  • Have Lean or six sigma experiences
  • Have leadership and people development experience through direct or indirect supervisory roles


About Sherwin-Williams

The Sherwin-Williams Company engages in the development, manufacture, distribution, and sale of paints, coatings, and related products to professional, industrial, commercial, and retail customers in North and South America, Europe, and Asia. It operates in three segments: Paint Stores, Consumer, and Global. The Paint Stores segment sells paint, coatings, and related products to end-use customers. This segment markets and sells Sherwin-Williams branded architectural paints and coatings, industrial and marine products, and original equipment manufacturer product finishes and related items.

Sherwin-Williams Careers

Join the vibrant team at Sherwin-Williams, a leader in the paint and coatings industry, and contribute to a legacy of innovation and leadership. As a company committed to growth and excellence, Sherwin-Williams offers unparalleled job opportunities for professionals eager to advance their careers in a dynamic and supportive environment. Work You’ll Do At Sherwin-Williams, we empower our team to bring their creativity and expertise to various roles, driving transformative results across the business landscape. Our commitment to professional growth and diversity training ensures that every team member can thrive. Lead in a Culture of Innovation Sherwin-Williams stands at the forefront of the coatings industry, blending tradition with advanced technology. Our culture is built on a foundation of innovation, leadership, and a relentless pursuit of excellence. Join us and lead the way in developing new solutions that impact markets globally. Engage with a Global Team Collaborate with over 60,000 dedicated professionals worldwide who are as passionate about materials science as they are about creating beautiful and durable finishes. At Sherwin-Williams, you’ll work alongside industry experts and leaders who are pioneering new paths in the coatings sector. Sherwin-Williams Careers and Employment Opportunities We are continuously expanding our team and looking for talented individuals who are ready to paint the world with us. From research and development to marketing and sales, the career paths at Sherwin-Williams are as diverse as our product lines. Do Innovative Work Engage in projects that challenge the status quo and contribute to sustainability and efficiency in the industry. Our team at Sherwin-Williams harnesses the power of cutting-edge technology and collective expertise to lead the market in innovation and quality. Be Part of a Great Team Sherwin-Williams is not just a workplace. It is a community where you can build lasting relationships through professional networking and collaborative team efforts. Our inclusive environment supports diversity and is designed to help you reach your full potential. Future-Proof Your Career With a wide array of benefits, continuous training programs, and a focus on internal growth and promotions, Sherwin-Williams is committed to helping you shape a long and successful career. Whether you are looking for a full-time position, an internship, or leadership roles, the opportunities are vast. Explore Job Opportunities and Internships Start your professional journey with Sherwin-Williams by exploring various employment and internship opportunities that match your skills and interests. We are hiring creative, curious, and motivated individuals ready to make a significant impact. Stay Connected Join Our Team Search open positions, submit your resume, and prepare for your interview with us. At Sherwin-Williams, we look for individuals who are solution-driven and ready to contribute to our culture of innovation and excellence. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Sherwin-Williams. Join Sherwin-Williams today and be part of a company that values innovation, leadership, and a diverse and inclusive workplace. Your future starts here!
Learn more about Sherwin-Williams
Size
61,626 employees
Market Cap
$61.6 billion
Industry
Food & Beverages
Net Income
$2 billion
Founded
1866
5 Year Trend
+11%
Revenue
$18.3 billion
NASDAQ
SHW
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Sherwin-Williams

More Business Services Jobs

Find similar Business Process Manager - Product Information & Technical Service Management jobs:

NationwideCleveland, OH