5+ years of experience with SmartRecruiters implementations or similar enterprise SaaS consulting roles
Proven project leadership skills and certifications (PMI, Six Sigma preferred)
Expertise in business process design, transformation, and IT architecture (Signavio experience preferred)
Strong technical fluency to understand and apply concepts in enterprise settings
Successful track record in change management and consulting at a strategic level
Ability to build trusted relationships with executive stakeholders
Exceptional communication and presentation skills to senior audiences
Passion for mentorship and developing team capabilities
Analytical skills to transform data insights into actionable strategies
Understanding of talent acquisition technology and industry trends
Responsibilities
Advise customers on aligning their talent acquisition vision with SmartRecruiters' solutions
Lead comprehensive end-to-end SmartRecruiters implementations from initiation to success
Design and enhance business processes targeted for specific industries
Translate customer needs into scalable solution architectures and IT alignments
Champion initiatives that support modern recruiting and digital transformation
Oversee complex client projects, ensuring adherence to timelines and quality
Promote customer success by analyzing data and driving adoption strategies
Collaborate with teams to develop strategies that promote long-term client engagement
Facilitate workshops and training sessions to support client learning and adoption
Benefits
Flexible working models to support work-life balance
Opportunities for continuous learning and skill development
Strong focus on personal well-being and inclusion
Support for career advancement and mentorship
Access to a collaborative and diverse work culture
Full Job Description
**Qualified candidates MUST have experience using the SmartRecruiters product and can live anywhere within North America**
About the Role
As a SmartRecruiters Business Process Senior Consultant, you will serve as a trusted advisor to enterprise customers, guiding them through the design, delivery, and adoption of SmartRecruiters solutions. You will partner with customer executives to translate business strategy into scalable talent acquisition processes that drive measurable outcomes.
This role is ideal for a senior consultant who thrives at the intersection of business transformation, technology enablement, and client leadership. You will lead complex engagements, influence executive stakeholders, mentor delivery teams, and help shape the future of SmartRecruiters' consulting and services offerings. The role champions innovation, continuous improvement, and the adoption of best practices across the SmartRecruiters ecosystem.
What You'll Do
Advise & Transform
Act as a strategic advisor to customers, aligning their talent acquisition vision with SmartRecruiters' solutions and best practices.
Lead end-to-end SmartRecruiters implementations, from discovery and design through deployment and adoption.
Design and optimize industry-specific business processes, driving innovation and measurable business impact.
Translate business requirements into solution architectures, including integrations and enterprise IT alignment.
Champion transformation initiatives and provide thought leadership on modern recruiting, digital adoption, and the Intelligent Enterprise.
Lead Delivery & Manage Risk
Oversee complex client engagements, managing scope, risks, timelines, and dependencies.
Ensure high-quality, on-time delivery through strong governance, communication, and stakeholder alignment.
Serve as engagement lead, project lead, or sub-project lead as needed, guiding cross-functional delivery teams.
Drive Adoption & Value
Validate customer success criteria and align adoption strategies to business outcomes.
Analyze usage data, KPIs, and insights to drive optimization, adoption, and long-term value realization.
Partner with Customer Success teams to develop account strategies that support renewals and long-term retention.
Advocate for customers internally, collaborating with Product, Engineering, and Support to remove adoption barriers.
Support Growth & Thought Leadership
Support pre-sales efforts, including solution reviews, feasibility assessments, and executive workshops.
Present insights and recommendations to senior customer stakeholders, influencing strategic decisions.
Provide expert guidance on career sites, employer branding, web design, and user experience best practices.
Enable Teams & Scale Excellence
Mentor and coach partner consultants and internal teams to ensure consistency, quality, and best-practice delivery.
Design and facilitate customer workshops, training sessions, and adoption events.
Contribute to the evolution of SmartRecruiters' services portfolio by creating reusable frameworks, templates, and methodologies.
What You Bring
Experience: 5+ years delivering or leading SmartRecruiters implementations or comparable enterprise SaaS solutions in a client-facing consulting role.
Consulting & Project Leadership: Proven ability to lead complex engagements; project management certifications (PMI, Six Sigma, or similar) are a plus.
Business Process Expertise: Strong background in business process design, transformation, and IT architecture (Signavio experience preferred).
Technical Fluency: Ability to quickly understand technical concepts and apply them in enterprise environments.
Change & Transformation: Solid experience in change management, transformation programs, or strategy consulting.
Client Leadership: Demonstrated success building trusted relationships with executive stakeholders and partners.
Communication: Clear, confident communicator with experience presenting to senior business and technical audiences.
Mentorship: Passion for developing others and raising the bar on delivery excellence.
Analytical Mindset: Data-driven problem solver with the ability to turn insights into action.
Industry Knowledge: Understanding of talent acquisition, HR technology, and evolving industry trends.
Digital & Brand Awareness: Familiarity with career site UX, employer branding, and web best practices.
How Success Is Measured
Customers achieve measurable business outcomes through adoption and process optimization.
Projects are delivered on time, at high quality, and with strong executive satisfaction.
Customer Success and partner teams are enabled with scalable consulting frameworks and best practices.
Strategic customer relationships drive renewals, advocacy, and long-term growth.
Continuous improvement and innovation are embedded across delivery and services offerings.
#SmartRecruiters
Requisition ID: 443207 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
