About The Role:We are currently seeking a Business Process Analyst to join the Operations Strategic Support department. Our team provides process analysis and improvement solutions; utilizing technology like Appian (BPMS), Appian, Automation Anywhere (RPA) and DocuSign (eSignature) to build custom applications that automate enterprise processes. As a Business Process Analyst, you will be responsible for business process analysis, business analysis, relationship management, quality assurance and project execution.
The Impact You'll Make:Business Process Analysis
- Conduct process discovery and elaboration workshops to document current state processes
- Utilize six sigma methodologies, like DMAIC, to facilitate process improvements
- Perform business process gap analyses to meet business unit's desired outcomes
- Model future state business processes using the BPMN (Business Process Model and Notation) 2.0 analytical method
Business Analysis
- Lead various requirements elicitation techniques including workshops, interviews, and surveys
- Understand and implement design thinking principles in order to drive application development.
- Design creative process solutions to client problems that enhance user experiences (UX)
- Define, refine, and maintain user stories to meet the project goals and objectives
- Facilitate regular product demonstrations to solicit feedback from multiple stakeholders
- Collaborate with project team members to develop quality sustainable process solutions
- Familiar with the fundamentals of database design, interpret data and generate visualizations to support analysis
Relationship Management
- Develop strong partnerships with team, functional peers, sponsors, and multiple stakeholders
- Effectively manage expectations of project sponsors and committees
- Seeks out opportunities to optimize client experiences and deepen client relationships
- Tailors communication appropriately for both technical and non-technical audiences
Quality Assurance
- Create and maintain comprehensive test plans based on user story acceptance criteria
- Facilitate User Acceptance Testing (UAT) with a cross-functional project team
Project Execution
- Define milestones and metrics for project success
- Perform activities such as controlling scope and timeline
- Responsible for release management
- Facilitate user communications and training
Leadership
- Active change agent that works collaboratively with associates at all levels of the organization
- Navigates complexity and uses influence skills to manage relationships and projects
- Ability to lead with influence without formal organizational authority
- Be an active team member within a community of practice environment.
- Seek out opportunities to serve in leadership roles throughout the organization
Continuous Improvement:
- Conduct the onboarding and technical training of new engineering associates and participate in ongoing mentoring with team members
- Implement continuous improvement and innovation opportunities using new or current technologies
- Shows curiosity in learning new ideas and finding practical opportunities to leverage them in daily work
What You'll Bring To Baird:- A minimum of three years of relevant experience and a proven track record of delivering substantial business results. Experience should cover areas of process analysis, business analysis, and project management, preferably within a diversified financial services firm
- BBA/BS in Management Information Systems, Information Technology Management, Computer Science, Business Administration or Finance is preferred
- Working knowledge of Business Process Model and Notation (BPMN) and Decision Modeling Notation (DMN)
- Advanced computer skills, with proficiency in Microsoft Word, Excel, PowerPoint, Project, SharePoint, and Visio
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