General Dynamics

Business Operations Support Specialist

General Dynamics • $80K — $95K *
Sterling Heights, MI 48310In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Operations, Project, or Facilities Management preferred, or equivalent experience considered.
  • 7-10+ years in facility, lab, or technical operations with customer/VIP interaction.
  • Experience managing A/V and collaboration technologies in a high-tech environment.
  • Strong communication and stakeholder management skills, adept in conflict resolution.
  • Proven problem-solver with the ability to prioritize and find solutions under limited information.
  • Experience coordinating across IT, Engineering, Facilities, and Supply Chain functions.
  • Willing to handle both strategic and operational tasks as required.

Responsibilities

  • Manage daily operations of the mc² showcase facility and labs.
  • Oversee A/V technology and collaboration tools for various organizational needs.
  • Train team members on facility functionalities and A/V equipment.
  • Develop and enhance operational processes based on research and findings.
  • Coordinate with IT and Engineering for facility and equipment maintenance and improvements.
  • Track technology assets and manage upgrades or obsolescence.
  • Support event logistics and VIP engagement within the showcase environment.

Benefits

  • Flexible work schedules tailored to site specifics.
  • 401(k) with company match.
  • Bonus eligibility based on performance.
  • Opportunities for employee development and tuition reimbursement.
  • Access to on-site amenities.
  • Comprehensive medical, dental, and vision insurance.
Full Job Description
Job Description

About the Role:

The mc² Operations Specialist is responsible for the day-to-day operations, planning, and continuous improvement of the mc² showcase facility and labs. This role ensures that spaces, technology, and processes enable high-quality collaboration, innovation, and customer engagement. The ideal candidate is highly organized, proactive, and comfortable working with stakeholders at all levels of the organization.

Responsibilities:
  • Manage overall mc² showcase facility operations, including planning, scheduling, space utilization, and coordination.
  • Manage A/V and collaboration technologies, providing support for meetings, demos, events, and VIP visits, and overseeing technology upgrades/obsolescence.
  • Train staff on facility operations, A/V technology, and processes.
  • Develop, document, and improve operational processes and procedures; conduct research to support facility and equipment investments.
  • Coordinate with IT and Engineering and understand their needs to support the continued operation, maintenance and improvement of facilities, labs, and equipment.
  • Track IT assets and technology, managing obsolescence and upgrades.
  • Support events/demos with VIP visits in a tech-heavy showcase facility environment.
  • Design and execute large-scale engineering events and innovation summits, coordinating stakeholders, content, and logistics to achieve clear technical and business outcomes.
  • Oversee maintenance, repairs, upgrades, and technology-related facility needs in partnership with Facilities, IT, and Engineering teams.
  • Manage facility and lab access, ensuring compliance with company, security, and regulatory requirements.
  • Initiate and coordinate Supply Chain Management processes to support facility and engineering needs (equipment, materials, services).
  • Plan and design mc² spaces and storage solutions to ensure safe, functional, flexible environments aligned with user and workforce needs.
  • Build strong relationships and communication across all staff levels; managing administrative tasks, conflict resolution, and problem-solving.
  • Lead outreach and partnership activities and perform other assigned duties to support mc² operations and organizational objectives.

Position Requirements:
  • Bachelor's degree in Business, Operations, Project, or Facilities Management, or a similar field is preferred; equivalent relevant experience can be considered in lieu of a degree.
  • 7 - 10+ years of experience in facility, lab, or technical operations, including customer/VIP-facing responsibilities.
  • Demonstrated experience managing A/V and collaboration technologies in a fast-paced, tech-heavy environment.
  • Strong communication, stakeholder management, and conflict resolution skills; comfortable interacting with senior leaders and external visitors.
  • Proven problem-solving and prioritization skills and the ability to find solutions with limited information.
  • Proven success in cross-functional coordination with IT, Engineering, Facilities, and Supply Chain.
  • Willingness to perform both strategic and hands-on administrative tasks as needed.
  • Experience in reviewing and interpreting contract language preferred.


Headquartered in Reston, Virginia, General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation; ship construction and repair; land combat vehicles, weapons systems and munitions; and technology products and services. General Dynamics employs more than 100,000 people across 65 countries worldwide and in all 50 U.S. states, more information is available at www.gd.com. General Dynamics Land Systems, is a business unit of General Dynamics, and is an innovative leader of ground combat systems' equipment and software for our clients. Our performance-driven team partners with the U.S. Army, U.S. Marine Corp and other militaries across the Globe to ensure that next generation ground combat vehicles are ready to protect our fighting men and women in uniform. General Dynamics Lands Systems provides a competitive compensation package, site specific flexible work schedules, 401(k) with Company Match; Bonus Eligibility, Employee Development Opportunities, Tuition Reimbursement, On-site Amenities, and comprehensive Medical/Dental/Vision Insurance.

About General Dynamics

General Dynamics is involved in business aviation; land and expeditionary combat vehicles and systems, armaments, and munitions; shipbuilding and marine systems; and mission-critical information systems and technologies. General Dynamics has four main business segments. Aerospace designs, develops, manufacturers and services a comprehensive offering of advanced business-jet aircraft. Combat Systems specializes in producing, supporting and sustaining land and expeditionary combat systems for the U.S. military and its allies. Marine Systems designs, builds and supports submarines and a variety of surface ships for the U.S. Navy and commercial customers. The Information Systems and Technology group offers a breadth and depth of technology and service capabilities that support a wide range of government and commercial needs, including systems integration expertise; hardware and software products; and engineering, management and support services.

General Dynamics Careers

Join the dynamic team at General Dynamics, a leader in global defense, aerospace, and technology services. As a pivotal player in innovation and security, General Dynamics offers unparalleled job opportunities for professionals eager to advance their careers in a cutting-edge environment.

Work You’ll Do

At General Dynamics, we empower our employees to drive innovation and lead with integrity and excellence. With a commitment to professional growth and diversity, our team is at the forefront of developing solutions that make a difference in the world. Whether in engineering, cybersecurity, or project management, your work at General Dynamics will contribute to missions that matter.

Explore Career Paths

General Dynamics is not just a company; it's a community where you can build a career that aligns with your passion and skills. From internships to leadership positions, the breadth of opportunities supports your professional journey at every stage.

Innovate and Lead

Join a team where innovation is the status quo. At General Dynamics, you’ll work alongside industry experts to solve complex challenges with cutting-edge technology. Our leadership is committed to fostering a culture of growth and learning, where you can lead projects that explore new frontiers.

Professional Development

Invest in your future with General Dynamics’ robust professional development programs. Enhance your skills through targeted training, workshops, and seminars that propel your expertise and leadership capabilities forward.

Diversity and Inclusion

At General Dynamics, we believe diversity drives innovation. Our inclusive culture welcomes diverse perspectives and ideas, fostering an environment where all employees can thrive. Through diversity training and networking opportunities, we ensure every team member can contribute uniquely and significantly.

Benefits and Culture

Experience a culture that prioritizes the well-being and satisfaction of its employees. General Dynamics offers competitive benefits, including health care, retirement plans, and flexible working arrangements, to ensure a healthy work-life balance. Our team-oriented culture encourages collaboration and mutual respect, making General Dynamics a great place to work.

Join Our Team

Ready to advance your career at General Dynamics? Explore our current job opportunities and find a position that matches your skills and ambitions. We are continuously hiring talented individuals who are passionate about making a difference.

Prepare for Your Interview

Make a great first impression. Prepare for your interview at General Dynamics by researching our company values and recent projects. Tailor your resume to highlight relevant experience and skills that align with the job description.

Stay Connected

Keep up to date with the latest from General Dynamics: - **Career Growth Tips:** Gain insights from our professionals on advancing your career. - **Networking Events:** Connect with peers and leaders in your field through our networking events. - **Job Alerts:** Customize your job alerts to receive updates on new openings that fit your career preferences.

Explore General Dynamics Jobs

Discover the impact you can make at General Dynamics by joining our team. Search open positions, apply online, and take the first step towards a rewarding career filled with opportunities for growth and innovation.

SEARCH GENERAL DYNAMICS JOBS

Join General Dynamics today and be part of a team that values leadership, innovation, and diversity. See what exciting and rewarding opportunities await you in a career at General Dynamics.
Learn more about General Dynamics
Size
103,100 employees
Market Cap
$67.9 billion
Industry
Aerospace & Defense
Net Income
$3.1 billion
Founded
1952
5 Year Trend
+4.7%
Revenue
$37.9 billion
NASDAQ
GD
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at General Dynamics

More Business Services Jobs

Find similar Business Operations Support Specialist jobs:

NationwideSterling Heights, MI