Position Overview

The Business Operations Program Analyst serves as a strategic partner to the Business Operations leadership team, responsible for evaluating operational performance across multiple functions, identifying emerging trends, risks, and opportunities, and providing actionable recommendations to support business decisions.

This role works across a diverse portfolio of operational programs and business functions, using existing data, reporting, and operational information to assess organizational performance, identify areas requiring leadership attention, and support continuous improvement initiatives. The ideal candidate is naturally curious, highly analytical, and able to connect information across teams to develop meaningful insights that drive better business outcomes.

This role will be based in: Denver, CO or Ashburn, VA and is in alignment with our flexible work policy. (3 days on site required, 2 days flexible).

Essential Job Functions

Business Performance Analysis

• Analyze operational performance across multiple Business Operations programs and functions.
• Identify trends, risks, opportunities, and performance gaps impacting business objectives.
• Interpret data from operational systems, reports, audits, reviews, and stakeholder feedback to develop meaningful business insights.
• Evaluate organizational performance and provide recommendations to improve effectiveness, efficiency, and scalability.
• Prepare executive summaries, business reviews, and leadership briefings.

Strategic Decision Support

• Provide data-driven recommendations to support operational and strategic decision-making.
• Assess the impact of operational initiatives, process changes, and business programs.
• Identify emerging issues and opportunities before they become significant business challenges.
• Support prioritization efforts by helping leaders understand operational impacts, risks, and potential outcomes.
• Assist with business cases and operational assessments to support investment and improvement decisions.

Operational Oversight & Governance

• Monitor operational performance and program health across Business Operations.
• Evaluate adherence to business objectives, standards, and operational expectations.
• Identify recurring issues, process breakdowns, and areas requiring additional oversight.
• Support leadership with performance reviews, governance discussions, and operational assessments.
• Promote a culture of accountability through fact-based analysis and performance visibility.

Continuous Improvement

• Identify opportunities to improve processes, workflows, operational outcomes, and customer experience.
• Analyze root causes of recurring challenges and recommend corrective actions.
• Support process improvement and transformation initiatives through research, analysis, and outcome tracking.
• Measure and communicate the effectiveness of improvement initiatives.

Stakeholder Engagement

• Partner with leaders across Business Operations to understand business priorities and performance objectives.
• Facilitate discussions around trends, risks, operational challenges, and improvement opportunities.
• Present findings and recommendations to both operational and executive audiences.
• Act as a trusted advisor by translating complex information into clear, actionable insights.

Job Requirements

Education

• Bachelor's degree in Business Administration, Operations Management, Finance, Analytics, Engineering, Information Systems, or related field.

Experience

• 5+ years of experience in business analysis, operational performance, strategy, consulting, program management, or a related discipline.
• Experience analyzing business performance and translating findings into actionable recommendations.
• Experience supporting leadership teams with decision-making and strategic planning.
• Experience working across multiple business functions and stakeholder groups.

Skills

• Strong analytical and critical thinking skills.
• Ability to identify patterns, trends, risks, and opportunities from multiple sources of information.
• Excellent written and verbal communication skills.
• Strong presentation and executive communication capabilities.
• Ability to influence without direct authority.
• Strong organizational and stakeholder management skills.
• Proficiency with Microsoft Excel, Power BI, and Microsoft Office applications.

What Success Looks Like

• Leadership gains clear visibility into organizational performance and emerging risks.
• Business decisions are supported by insightful analysis and practical recommendations.
• Trends and opportunities are identified proactively rather than reactively.
• Improvement initiatives are informed by data and measurable business outcomes.
• Operational leaders view the role as a trusted advisor and strategic thought partner.
• Cross-functional insights help drive greater effectiveness, scalability, and operational maturity.

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Additional Details

• Salary Range: $130,000 - $140,000 Base + Bonus (this range is based on Colorado market data and may vary in other locations)
• This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
• Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.