Arrow Electronics

Business Operations Manager, Salesforce

Arrow Electronics • $102K — $137K *
Denver, CO 80219In-Person
Enterprise Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Technology, or related field
  • 7+ years of experience in CRM, product ownership, or business operations
  • Experience with Salesforce CRM or similar enterprise platforms
  • Proven management of backlog and aligning priorities to business outcomes
  • Strong stakeholder management across business and technical teams
  • Experience in cross-functional, global environments

Responsibilities

  • Own business outcomes and measure impact from the CRM product
  • Define and communicate the CRM product roadmap based on business priorities
  • Establish success metrics and monitor performance for roadmap adjustments
  • Maintain the CRM product backlog, prioritizing work based on business value
  • Make prioritization decisions among CRM enhancements and initiatives
  • Lead governance forums for transparent decision-making on CRM capabilities
  • Serve as the liaison between business stakeholders and technical teams

Benefits

  • Medical, Dental, Vision Insurance
  • 401k with Matching Contributions
  • Short-Term/Long-Term Disability Insurance
  • Health Savings Account (HSA) Options
  • Paid Time Off including sick, holiday, and vacation
  • Tuition Reimbursement
  • Growth Opportunities
  • On-site Gym and Lockers
  • Bike Racks
  • Catering Options available through On-site Café
Full Job Description
Position:
Business Operations Manager, Salesforce
Job Description:

Summary:

The CRM Business Product Owner establishes clear day-to-day business ownership ofSalesforceCRM. This role is accountable for maximizing business value and measurable outcomes derived from CRM investments, including revenue enablement, productivity gains, and user adoption. As the primary business decision-maker for CRM prioritization and trade-offs, this role ensures that CRM capabilities are aligned to business priorities and deliver tangible results. Operating within a business-led governance model, this role serves as the bridge between business stakeholders and the CRM CoE, translating business needs into actionable priorities and ensuring delivery aligns with expected outcomes.

What You Will Be Doing:
  • Own business outcomes and value realization for the CRM product, with accountability for measurable impact.
  • Define, maintain, and communicate the CRM product roadmap aligned to business priorities and strategic objectives.
  • Establish success metrics and KPIs and continuously monitor performance to inform prioritization and roadmap adjustments.
  • Own and maintain the CRM product backlog, ensuring prioritization is based on business value, ROI, and strategic alignment.
  • Make routine prioritization, sequencing, and trade-off decisions across CRM enhancements, features, and initiatives.
  • Partner with delivery teams (e.g., CRM CoE, IT) to support sprint planning, release planning, and delivery readiness
  • Lead CRM governance and prioritization forums to ensure consistent and transparent decision-making
  • Serve as the primary business strategic liaison to the CRM CoE and technical teams, ensuring alignment between business priorities and technical execution
  • Partner with Business Units, Regions, and Business Operations to align needs, manage trade-offs, and ensure cross-functional coordination
  • Identify opportunities to improve CRM effectiveness, streamline processes, and increase ROI
  • Continuously evaluate platform capabilities, user needs, and emerging opportunities to enhance CRM value
  • Ensure CRM capabilities align with and support end-to-end business processes across integrated systems (e.g., ERP, data platforms, marketing tools)
  • Evaluate cross-platform impacts and dependencies when making roadmap and prioritization decisions
  • Support a scalable, integrated CRM ecosystem that enables consistent global processes and data integrity
  • Partner with Enablement and Business Operations to ensure adoption readiness, effective communication, and successful rollout of CRM capabilities
  • Ensure CRM roadmap and releases are aligned with business readiness and change management plans


What We Are Looking For:
  • Bachelor's degree in Business, Technology, or related field
  • 7+ years of experience in CRM, product ownership, business operations, or related roles
  • Experience working with Salesforce CRM or similar enterprise platforms
  • Proven experience managing backlog, prioritizing work, and driving business outcomes
  • Strong stakeholder management skills across business and technical teams
  • Experience working in cross-functional, global environments
  • The compensation posted includes the 10% manager bonus


The Skills That Will Help You Succeed Even More:
  • Experience operating within a product-centric or business-led governance model
  • Familiarity with Agile methodologies, backlog management, and release cycles
  • Experience with CRM integrations (e.g., ERP, data platforms, marketing automation)
  • Experience supporting sales, service, or customer experience organizations
  • Strong data analysis and performance management experience


Work Arrangement: This position will follow a hybrid schedule of 3 days in our office (Tuesdays, Wednesdays, and Thursdays) and 2 days per week from home.

What's In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package.
  • Medical, Dental, Vision Insurance
  • 401k, With Matching Contributions
  • Short-Term/Long-Term Disability Insurance
  • Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
  • Paid Time Off (including sick, holiday, vacation, etc.)
  • Tuition Reimbursement
  • Growth Opportunities
  • Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
  • On-site Café with Catering Option for Busy Lifestyles
  • 24/7/365 On-site Gym and Lockers, Free for Use to All Employees!
  • Bike Racks
  • And more!


#LI-KO1

Annual Hiring Range/Hourly Rate:

$102,900.00 - $137,637.50

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:
US-CO-Denver, Colorado (Panorama Arrow Building)

Time Type:
Full time
Job Category:
Business Support

All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

About Arrow Electronics

Arrow Electronics distributes a range of electronic components and enterprise computing products, services, and solutions to industrial and commercial users worldwide. The company operates in two segments, Global components, and global enterprise computing solutions. The global components segment offers semiconductor products and related services. It provides passive, electromechanical, and interconnect products comprising capacitors, resistors, potentiometers, power supplies, relays, switches, and connectors, as well as computing, memory, and other products. The Global Enterprise Computing Solutions segment offers enterprise and midrange computing products, services, and solutions to value-added resellers. It also offers access infrastructure, security, and virtualization software solutions, as well as midrange servers, storage, and software solutions. In addition, the company provides materials planning, design services, programming and assembly services, inventory management, and a suite of online supply chain tools. Its customers include the manufacturers of consumer and industrial equipment, telecommunication products, automotive and transportation, aerospace and defense, scientific and medical devices, and computer and office products.

Arrow Electronics Careers

Join the dynamic team at Arrow Electronics, a global leader in electronic components and computing solutions, where innovation meets real-world applications. At Arrow, we are committed to fostering a culture of growth and leadership, making it an ideal place for professionals seeking to advance their careers in technology.

Work You’ll Do

At Arrow Electronics, you will collaborate with some of the brightest minds in the industry, driving innovation and transformation in the global technology landscape. Our team members are at the forefront of developing solutions that shape the future of how we live and work.

Lead with Innovation and Expertise

Arrow Electronics stands at the intersection of innovative technology solutions and robust industry expertise. Our professionals lead the way in delivering cutting-edge solutions that make a difference. With a focus on sustainable technology and smart solutions, Arrow is uniquely positioned to lead digital transformations.

Join Our Global Team

Being part of Arrow Electronics means being part of a global network of over 18,000 professionals dedicated to redefining what’s possible. We offer job opportunities across a wide range of functions, from engineering to marketing, all united by a common goal of innovation and excellence.

Explore Career Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Arrow Electronics offers a variety of career paths to help you achieve your professional goals. Our commitment to diversity and inclusive culture ensures that every team member can thrive.

Professional Growth and Development

Arrow Electronics is deeply invested in the professional growth of its team members. With comprehensive benefits, diversity training, and leadership development programs, we provide the tools and resources necessary for career advancement and personal development.

Innovative Work Environment

Our work environment encourages creativity and out-of-the-box thinking. At Arrow, you will have the opportunity to engage in projects that push the boundaries of technology and make a tangible impact on the world.

Networking and Mentorship

Arrow Electronics values the power of networking and mentorship. By joining our team, you will connect with industry leaders and gain insights that can propel your career forward. Our collaborative culture fosters learning and sharing of ideas across all levels of the company.

Apply Today

Ready to take the next step in your career? Explore the job opportunities at Arrow Electronics and find the position that matches your skills and passions. Prepare your resume, sharpen your interview skills, and get ready to join a team that values professionalism and innovation.

Stay Connected

Keep up to date with the latest from Arrow Electronics by following our careers blog. Gain insider perspectives, career tips, and industry-leading insights that you can apply to your professional life.

Join Arrow Electronics—where careers soar and innovation drives success.

Learn more about Arrow Electronics
Size
20,700 employees
Market Cap
$6.3 billion
Industry
Consumer Technology
Net Income
$584.4 million
Founded
1935
5 Year Trend
+8%
Revenue
$28.6 billion
NASDAQ
ARW
* Ladders Estimates

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