The Business Operations Manager Role [The Why]:The Business Operations Manager is the main Operational face between our Clients, our Warehouse Partners, and internal WHQ stakeholders. This teammate will ensure that we are executing strategically, timely, effectively, and with intentionality to internal and external stakeholders. This role serves as an escalation and provides quick resolution to issues. Additionally, they are responsible for building value added relationships with our partners. When this role executes well, we are displaying our mastery of the client's business which builds a critical level of trust across the partnership.
Responsibilities [Defining Success]:- Serves as the main point of contact for the WHQ Operations team to our Clients and Operational counterparts within our Warehouse Partner Network
- Displays a mastery of the client's business through a holistic review of: Delivering on core services, inventory accountability, workflow management, and project management
- Committed to driving Clarity through excellent communication and problem solving
- Works collaboratively with teammates to find Innovative ways to drive Clarity and Growth for the client & WHQ's business.
- Travel up to 10%, based on business demand
Technical Fit:- Possess the ability to execute on the task at hand with experience, resourcefulness, and collaboration
- Capable of building valuable relationships with clients
- Two - Five years of related experience preferred
- Experience with international or domestic transportation is a plus
Key Systems Used:- WHQ's Portal and Footprint by Datex, serving as our Warehouse Management System (WMS)
- Jira for task and project management
- Zendesk & Gmail
Benefits:- 85% of premiums for medical, dental, and vision plans covered by WHQ
- $2,000 annual HRA/HSA contribution
- 401k with 100% match, up to 6%, immediately vested upon enrollment
- Reimbursement programs: childcare, tuition, wellness, cellphone
- Free daily lunches
- Leadership and development training
- Men and women haircuts
- Onsite gym
- Parental paid leave
- Living generously program with 100% charitable contribution match
