As part of the IFS Ultimo team, the Business Operations Manager will partner closely with the CRO for North America and senior sales leaders to drive strategic decision-making and business operations execution across a high-growth SaaS business. This role sits at the intersection of strategy, operations, and commercial execution, supporting initiatives such as forecasting, go-to-market (GTM) planning, Quarterly Business Reviews (QBRs), and sales policy. You will translate data into insights, insights into decisions, and decisions into scalable processes that support sustained growth. Key Responsibilities: • Own the business operating rhythm including pipeline councils, performance reviews, and QBRs. • Own and support sales forecasting, including pipeline assessment and scenario planning (worst case, best case) to support leadership decision-making. • Support the GTM planning process as part of the annual sales strategy cycle, including segmentation, resource allocation, territory design, coverage models, and quota setting. • Derive actionable insights into business health and act as a trusted partner to sales leaders in defining corrective actions and strategic priorities. • Partner across Finance, Product, Marketing, and Sales Operations to align on revenue priorities. • Lead the design and execution of key strategic initiatives in North America, ensuring follow-through from concept to measurable business outcome. What You'll Gain • A high-impact role within a scaling, high-growth SaaS organisation. • Direct exposure to executive leadership and strategic decision-making. • The opportunity to shape GTM and commercial strategy. • A collaborative environment focused on learning, ownership, and continuous improvement. Qualifications Key Competencies • Strong strategic and analytical thinking with the ability to move between detail and big-picture perspectives. • Highly structured and organised, able to manage multiple priorities in a fast-paced, high-growth environment. • Commercially minded, with a clear understanding of SaaS GTM motions and revenue drivers. • Confident communicator, able to influence senior stakeholders with data-driven insights. • Proactive problem-solver who thrives in ambiguity and enjoys building scalable solutions. Qualifications Essential: • 5+ years of experience in Business Operations, Strategy, RevOps, Consulting, or a similar role, ideally within a SaaS company. • Proven experience supporting executive leadership and drivind data-driven decision making. • Bachelor's degree • Advanced proficiency in Excel and PowerPoint • Experience working with Hubspot CRM