Liberty Mutual

Business Operations Lead / Manager - Reinsurance

Liberty Mutual • $90K — $130K *
Boston, MA 02115In-Person
Finance & Insurance
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience plus 6+ years in business analysis or operational management.
  • Extensive experience in insurance or reinsurance operations, with a solid understanding of treaty structures.
  • Proficiency in process optimization and continuous improvement methodologies such as Lean or Six Sigma.
  • Strong communication skills with a capacity to influence stakeholders across multiple levels.
  • Experience with reinsurance administration systems and data platforms like Power BI for reporting.

Responsibilities

  • Own and enhance Risk Financing Standard Operating Procedures throughout the treaty lifecycle.
  • Document and maintain scalable, audit-ready processes applied globally.
  • Identify and minimize inefficiencies in Risk Financing operations through process optimization.
  • Lead initiatives for automation and simplification, collaborating with Technology and Data teams.
  • Introduce innovative tools and dashboards to improve operational efficiency, including AI applications.
  • Champion data-driven decision-making by integrating KPIs into operations management.
  • Facilitate connectivity with partner functions to ensure seamless operational processes across teams.

Benefits

  • Opportunities for career development and advancement within the company.
  • Flexible work arrangements that promote work-life balance.
  • Participation in innovative projects utilizing advanced technologies like AI.
  • Supportive work environment fostering collaboration and teamwork.
Full Job Description
Description

This a range posting. Candidates will be considered for the appropriate level depending upon experience and qualifications.

The Business Operations Lead / Manager for Risk Financing is responsible for strengthening the operational backbone of the Risk Financing function to execute on our vision. This role owns Standard Operating Procedures (SOPs), drives process optimization and innovation, reduces operational waste, whilst being aware of impact on other functions & teams.

The role combines operational leadership with strong reinsurance knowledge and data fluency, using insights to improve efficiency, transparency, and decision-making across the end-to-end reinsurance lifecycle.

Job Responsibilities
  • Operational Excellence & SOP Ownership
  • Own, maintain, and continuously improve Risk Financing Standard Operating Procedures across the treaty lifecycle
  • Fully document Risk Financing processes including leadership buy-in and approval
  • Ensure processes are well-documented, scalable, audit-ready, and consistently applied globally.
  • Act as the operational point of accountability for process clarity and control.
  • Process Optimization & Waste Reduction: Identify inefficiencies, duplication, and bottlenecks across Risk Financing operations and proactively design leaner, simpler processes.
  • Apply process optimization methodologies (e.g. Lean Six Sigma, continuous improvement) to reduce manual effort, rework, and cycle times.
  • Lead automation and simplification initiatives in partnership with Technology and Data teams.


Innovation & Continuous Improvement
  • Drive innovation within Risk Financing Operations by introducing new tools, dashboards, and ways of working including use of AI.
  • Champion data-driven decision making, embedding operational metrics and KPIs into daily management.
  • Translate strategic objectives into practical operational improvements.


Data, Reporting & Insights
  • Improve data quality, lineage, and usability across reinsurance systems and reporting outputs.
  • Partner with stakeholders to align operational metrics with business and executive reporting needs.


Stakeholder & Partner Connectivity
  • Demonstrate awareness of the connections between Risk Financing and partner functions (Finance, Claims, Actuarial, Brokers, and Reinsurers).
  • Drive processes that ensure smooth handoffs, clear ownership, and aligned timelines across functions.
  • Support cross-functional initiatives affecting Risk Financing operations.


Governance & Risk Management
  • Support operational risk identification andremediation within Risk Financing processes.
  • Ensure appropriate controls, documentation, and governance are in place to meet internal and regulatory expectations.
  • Prepare materials and insights for audits, reviews, and senior governance forums.


Qualifications

  • Competencies typically acquired through a Bachelor`s degree or equivalent experience in addition to 6+ years of relevant experience to include business analysis work
  • Strong experience in business operations, operational management, or transformation within insurance or reinsurance.
  • Solid reinsurance knowledge, including treaty structures and end-to-end lifecycle operations.
  • Proven expertise in process optimization and continuous improvement.
  • Experience working cross-functionally with the ability to translate complex operational issues into clear, practical solutions.
  • Strong written and verbal communication skills, with the ability to influence at multiple levels.
  • Experience with reinsurance administration systems and data platforms.
  • Familiarity with Lean, Six Sigma, or similar methodologies.
  • Prior experience supporting audits or regulatory reviews.
  • Change management or transformation delivery experience.
  • Power BI skills, including dashboard design, data modelling, and insight generation.
  • Demonstrated research, problem solving, analytical, critical thinking, and relationship management skills.
  • Business operations knowledge to include understanding the function's value chain and awareness of market conditions.
  • Operationally minded with a strong bias for action and simplification.
  • Comfortable challenging the status quo and driving change.
  • Highly organized, detail-oriented, and outcome-focused.
  • Collaborative, credible, and effective at building trusted partnerships.

Business Operations Lead = minimum 5 years' experience

Business Operations Manager = minimum of 6 years' experience

About Liberty Mutual

Since 1912, Liberty Mutual Insurance have committed theirselves to providing broad, useful and competitively-priced insurance products and services to meet their customers' ever-changing needs. Their delivery on this commitment is the reason they're now the third largest property and casualty insurer in the U.S. based on 2012 direct premium written according to the National Association of Insurance Commissioners.

Liberty Mutual Careers

Join the vibrant team at Liberty Mutual, a leading global insurance company, where your career is in your hands. At Liberty Mutual, we are committed to fostering an inclusive culture that values diversity and innovation. With a variety of job opportunities across multiple fields, this is where your professional journey can truly flourish.

Work You’ll Do

At Liberty Mutual, you’ll be part of a team that’s dedicated to empowering people to live safer, more secure lives. Whether you’re interested in a position in claims handling, underwriting, or customer service, you’ll find a platform here to enhance your skills and push the boundaries of what you can achieve.

Explore Our Job Opportunities

Liberty Mutual offers a range of career paths for both seasoned professionals and those just starting out. Our internship programs provide invaluable hands-on experience, helping to bridge the gap between education and full-time employment. For those seeking to grow their career, we offer positions that challenge and inspire, backed by benefits that support both professional and personal growth.

Innovate with Us

Innovation is at the heart of Liberty Mutual. We encourage our team to bring fresh ideas that drive industry leadership and improve customer experiences. By joining our team, you’ll collaborate with talented professionals who are keen on developing solutions that lead the market.

Develop Your Career

Liberty Mutual is deeply invested in the professional development of its employees. With comprehensive diversity training and leadership programs, we prepare you to take on leadership roles within the company. Networking opportunities within the company can lead to mentorship and further career advancement.

Benefits of Joining Liberty Mutual

Working at Liberty Mutual comes with numerous benefits. From competitive salaries to health and wellness programs, we ensure our team members are well taken care of. More than just a job, a position at Liberty Mutual is a stepping stone to a fulfilling career.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Liberty Mutual. We are actively hiring and looking for individuals who are passionate, curious, and ready to drive change. Enhance your resume, prepare for your interview, and become part of a company that values your unique skills and vision.

Stay Connected

Keep up to date with the latest from Liberty Mutual Careers by subscribing to our job alert emails. Tailor your subscription to match your career preferences and get insights into new postings and career tips directly from our team.

Liberty Mutual: A Place to Grow, Innovate, and Lead

Discover how you can make a difference. Visit our careers page to find the position that’s right for you and join a team that’s committed to growth, leadership, and innovation. At Liberty Mutual, your career is what you make it.
Learn more about Liberty Mutual
Size
45,000 employees
Industry
Finance & Insurance
Founded
1912
* Ladders Estimates

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