About the role

ReUp is looking for an Implementation Team Lead who is committed to helping lead the implementation and onboarding function of our portfolio of college and university partnerships.

In this role, you will coordinate with internal teams - including partner success, learner services, marketing, product, and data. You will help develop an overall project plan for implementations that is repeatable and refineable as the organization grows. As our portfolio grows, we will need to develop risk management plans and tools to ensure our team can successfully onboard partners on time with an optimal experience. This includes developing processes that enable the efficient gathering of essential partnership details such as scope, timelines, and data capabilities and limitations through partner engagement, and effectively conveying these details to internal stakeholders. You must be highly organized, detail-oriented, and able to work with external partners when presenting and/or troubleshooting with partners in the partner onboarding process.

What you'll do

• Own end-to-end portfolio management for new partner implementations - including cross-functional reporting, team meetings, and coordination with key partner contacts - managing up to 10 concurrent implementations during peak periods, each hitting a 5-week onboarding timeframe and key milestones across complex university systems and statewide partnerships
• Directly supervise two partner operations managers who are onboarding new partners on best practices in working with institutions for timely and successful delivery of services
• Help develop a repeatable project plan with detailed project dependencies, accurate timelines, and key stakeholders and deliverables that can be customized to a variety of projects and partner types
• Own the team's risk management framework - anticipating stakeholder needs and challenges throughout implementation, and building mitigation plans to keep at-risk or delayed projects on schedule and within scope
• Provide Subject matter expertise for partners on data engagements to ensure data standards and data quality measures are met throughout the partnership - including the initial and ongoing data files
• Incorporate process improvements that allow for efficiencies in implementations, as well as product & service enhancements, while maintaining a successful customer experience
• Ensure complete and accurate documentation is gathered during implementation, covering partner and program details (e.g., student attributes, academic programs, enrollment and other key dates, reporting elements, data capability, etc.), a usable initial stopout list of eligible learners, and a dynamic operational file process partners can sustain going forward
• Transition implemented workstreams to internal teams, including Partner Success account managers, data, partner operations managers, marketing managers, and product

Qualifications

Research shows that women and people from underrepresented groups often only apply to jobs if they meet all of the qualifications. However, no one ever meets 100% of the qualifications. ReUp encourages you to break that statistic and to apply. We look forward to your application.

• Bachelor's degree
• 2+ years successful experience in a client-facing or account support role, including leading robust projects from start to finish
• xperience leading project managers, implementation teams or similar
• Experience in project management or coordination, Certified Associate Project Manager (CAPM) certification or similar a plus
• Experience in gathering requirements from various business units
• Experience with student and higher ed data
• Experience in Salesforce or another CRM
• Strong skills in Google Workspace and Excel
• Strong customer focus is a must, serving as a first face of ReUp during implementation
• Strong interpersonal, written, and verbal communication with stakeholders at all levels of management

Compensation & Benefits

• Compensation: $82,000 - $92,000 per year
• Medical, dental, and vision insurance for employees
• • We pay 100% of the employee's premium and 50% of any dependents' premiums
  • Contribute up to $1000 to employee HSA/$2000 to employee + dependent HSA
  • PPO Buy-up plan available
  • FSA available
• Company paid short-term disability, long-term disability, and life insurance for employee
• Flexible time off
• Hybrid work opportunity
• Up to 80 hours of dedicated sick time annually to support your well-being and work-life balance
• 16 paid holidays per year (including Juneteenth and the last week of the calendar year)
• Company wellness days (2 per year)
• Day of Service (Paid day for volunteering)
• 401(k) plan
• Paid parental leave (12 weeks primary parental leave, 6 weeks secondary parental leave)
• Discounted Pet Insurance
• Free Headspace subscription
• A diverse team that fosters a high level of collaboration despite being highly distributed

Location

ReUp is a remote organization with a geographically distributed team. This position will be based remotely in one of the states listed: AL, AZ, CO, FL, GA, IL, LA, MA, MI, MN, MO, MT, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, and WI.

The pay range for this role is:

82,000 - 92,000 USD per year (Remote)