Position Overview: As Honeycomb's Operations Manager, you will play a pivotal role in driving cross-functional projects aimed at achieving impactful business outcomes. Reporting to the Manager of Business Operations, you will collaborate closely with teams across Underwriting, Marketing, Sales, RevOps, Support, Product, and R&D. Your impact will be measured by how well you lead initiatives, design and optimize processes, improve efficiencies, and ensure operational alignment with the company's overall strategic goals.
What You'll Do- Lead Initiatives:
- Drive critical cross-functional initiatives autonomously with input from various teams and leaders across Honeycomb
- Manage all aspects of your key initiatives including analyses, business case development, strategic and tactical planning, execution, reporting, enablement, and impact tracking
- Process Innovation:
- Identify areas for operational improvement across various functions and propose data-driven solutions to streamline processes and increase efficiency.
- Recommend and implement various operational AI-based solutions to drive scale across various operational teams.
- Document and implement updated processes, dataflows, operational workflows, and operational tools that contribute to better operational performance and scalability.
- Data-Driven Insights:
- Conduct analysis on critical KPIs to understand end to end metrics
- Leverage data analytics to recommend various improvement areas, with company's strategic goals (OKRs) in mind
- Work closely with BI and RevOps teams to build operational dashboards in Tableau to manage processes and business outcomes
- Stakeholder Communication & Reporting:
- Partner with senior leadership to define and prioritize strategic initiatives that drive measurable business results.
- Lead and manage cross-functional strategic initiatives, ensuring alignment with business objectives and timelines.
- Provide regular updates to leadership and cross-functional teams on project status, risks, and outcomes.
- Prepare reports and presentations on key performance indicators (KPIs), project progress, and results.
- Change Management & Implementation:
- Drive the execution of process changes and new initiatives across the company, including adoption reporting and impact tracking
- Provide enablement and training to internal teams to help them navigate new processes and systems.
Basic Requirements- Bachelor's degree in Business Administration, Operations Management, or related field.
- 4+ years of experience in consulting, operations management, or strategic initiatives, preferably in an InsureTech, tech, Insurance technology department, or financial services environment.
- Strong experience managing cross-functional teams and driving projects that deliver tangible business results.
- Strong in data analysis and using analytics tools (Excel, Tableau, SQL, etc.) to inform decisions.
- Excellent communication and presentation skills, with the ability to influence and collaborate with senior leadership and teams.
- Proven ability to autonomously manage complex projects with multiple stakeholders and tight deadlines.
- Knowledge of insurance industry trends and regulatory environment is a plus.
- Ability to express and consider diverse opinions.
- Passion for acquiring, applying, and sharing knowledge.
- Willingness to travel as necessary (up to 20%).
Benefits- Compensation: $115,000 - $125,000 +10%
- Health benefits.
- Employee stock options.
- 401(k) plan.
- Flexible paid time off.
- Paid national holidays.
