Business Operations Analyst

Plug

$85K — $105K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2-3 years in business operations, data analytics, or similar role
  • Experience with BI tools (Metabase, Tableau, Power BI)
  • Familiarity with AI tools for analysis and automation
  • Strong skills in creating executive-ready presentations
  • Understand business metrics and their implications for operations
  • Ability to quickly implement impactful analysis and recommendations

Responsibilities

  • Build and maintain BI dashboards to track key performance metrics
  • Define and track success metrics for initiatives led by BizOps
  • Prepare clear, concise executive-level reports and slides
  • Utilize AI tools to streamline analysis and reporting tasks
  • Create automated workflows for recurring data requests
  • Conduct in-depth analyses to interpret metric fluctuations
  • Translate complex data findings into simple, actionable insights

Benefits

  • Health, Vision, and Dental insurance
  • 401(k) plan
  • Daily lunch stipend
  • Equity opportunities based on performance
  • Unlimited PTO policy
  • Fully stocked kitchen
  • Dog-friendly office environment
  • 30-day remote work policy
  • Opportunities for ongoing growth and development
Full Job Description
Job Title: Business Operations Analyst

Team: Operations

Location: Onsite - Sawtelle (Between Santa Monica & West LA)

Employment Type: Fulltime, Salary, Exempt

Reports To: Sr. Director Marketing Operations

The Opportunity

You'll report to the Director of Business Operations and be the go-to person for turning data into decisions. You'll build and maintain the dashboards and models that track how the business is performing, prepare the analysis and slides that go in front of leadership, and use AI tools - including building your own lightweight agents and automations over time - to enhance your workflow and support broader AI adoption across the organization.

You'll support the Director of BizOps on cross-functional initiatives and KPI tracking, bringing depth and speed on the numbers to the work.

What You'll Own

Analytics & Reporting
  • Build and maintain BI dashboards (Metabase/Snowflake or equivalent) covering auction performance, dealer operations, vehicle flow, and pricing
  • Define and track success metrics for BizOps-led initiatives, so leaders always know whether a project is actually working
  • Build clear, exec-ready slides and reports for recurring leadership reviews


AI & Workflow Automation
  • Use AI tools to speed up and automate recurring analysis and reporting work.
  • Build lightweight agents or automated pipelines for repeatable requests.
  • Bring a builder's mindset to your own workflow and workflow of other teams


Analysis & Business Partnership
  • Run deep-dive analyses to explain why a metric moved
  • Translate data into a clear point of view for non-technical stakeholders


What You Are
  • 2-3 years of experience in business operations, data analytics, strategy & ops, or a similarly analytical role (marketplace or automotive experience a plus, not required).
  • Hands-on comfort building dashboards in a BI tool (Metabase, Tableau, Power BI, or equivalent).
  • Curiosity and hands-on comfort with AI tools for analysis and workflow automation
  • Strong slide-building and communication skills - you can turn a messy dataset into something a VP can read in ten seconds.
  • Business acumen: you understand why a metric matters to the business, not just how to compute it.
  • Build the analytical backbone of a company at the center of the EV transition.
  • Ship work quickly and see the impact of your analysis show up in real decisions, fast.
  • Work directly with operators who've scaled multi-billion-dollar businesses in automotive, EV, and marketplaces.
  • Join a team that values clarity, ownership, and a bias toward action.


Compensation and Benefits

Annual salary: L2 $85,000 - $105,000

Salary ranges reflect independent, third-party benchmarking against national compensation data. Where an individual's actual offer falls within that range depends on a combination of factors, including relevant experience, specialized skills, training and qualifications, current business needs, and prevailing market conditions. Ranges are reviewed periodically and may be adjusted to reflect changing market conditions.

Benefits & Perks:
  • Health, Vision, and Dental insurance
  • 401(k) plan
  • Daily lunch stipend
  • Equity (based on role and performance)
  • Unlimited PTO
  • Fully stocked kitchen
  • Dog-friendly office
  • 30-day remote work from anywhere policy
  • Ongoing opportunities for growth and development


This full-time position is based in Sawtelle (between Santa Monica and West Los Angeles) and is an in-person role. We welcome candidates from all locations to apply, provided they are willing to relocate for the role. Relocation assistance will not be provided for successful candidates. Sponsorship not available at this time.

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