Citigroup, Inc

Business Officer Analyst Citi Solution Center-AVP

Citigroup, Inc • $94K — $141K *
Mississauga, ON L4T 0A1In-Person
Business Services
5 - 7 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • 5-8 years of relevant experience
  • Proficiency in MS Office Suite (Word, Excel, PowerPoint)
  • Proficient in AI tools for drafting content and analyzing data
  • Experience with databases and information management
  • Clear and concise written and verbal communication skills

Responsibilities

  • Support the CSC site head and leadership team in executing site strategies
  • Collaborate to implement initiatives that boost employee engagement
  • Coordinate site operations including leadership and engagement activities
  • Manage business office activities to ensure effective communication
  • Liaise with HR, RES, and CTI to resolve operational issues
  • Organize Citi events in partnership with community organizations and universities
  • Present insights to senior leaders and lead employee advisory groups

Benefits

  • Opportunity for professional development and growth within a global organization
  • Engagement in community and social responsibility initiatives
  • Involvement in employee recognition programs
  • Support in coordination of talent programs
  • Collaborative work environment with a focus on employee engagement
Full Job Description
The Business Office Analyst of the Citi Solution Center (CSC) coordinates and supports all site-related activities and events. This role will report into the NAM Cluster CSC Network Lead and will provide direct support to the site head and collaborate with site business office lead and site leadership team (SLT). The Business Office Analyst also shares best practices with other global CSC sites and executes programs in the Toronto location. This includes managing ad-hoc projects, town halls, employee engagement programs, presentations, reporting, and site culture initiatives.

Responsibilities:
  • Direct support to the CSC site head and site leadership team to drive execution of the site and CSC network strategy
  • Collaborate with the site head to define and implement site initiatives to improve employee engagement
  • Coordinate and ensure the efficient operation of the site as the execution arm of the Site Leadership Team (SLT), including monthly leadership and engagement activities.
  • Ensure the smooth operation of business office activities support the site communications lead
  • Work with partners in RES, HR, and CTI to ensure the site is well run and issues are tracked and resolved in a timely manner
  • Work with community partners and universities to provide support and help organize Citi events
  • Present key metrics and insights to senior site leaders, lead and facilitate employee advisory groups
  • Implement and drive new programs and practices, ensuring alignment with strategic CSC initiatives
  • Partner with HR to implement and coordinate Talent programs within the CSC
  • Collaborate with business heads to host and organize executive leader visits to the CSC
  • Act as the CSC on-site liaison for engagement networks Manage and organize CSC events, including quarterly employee recognition and engagement events (i.e., Global CSC Network Employee Appreciation)
  • Lead and coordinate VOE strategy initiatives
  • Monitor relevant site metrics and launch programs to reduce attrition
  • Work with site SLT to address employee pain points
  • Develop materials for site newsletters, senior stakeholder engagement events
  • Support onboarding of new businesses and services into the CSC
  • Select and champion site social responsibility initiatives. Tracks participation and publicize accomplishments


Qualifications:
  • 5-8 years of relevant experience
  • Proficiency in MS Office Suite (Word, Excel, PowerPoint). Experience working in a global, matrixed environment with multiple stakeholders is preferred
  • Proficient in use of AI tools to draft content and analyze data
  • Experience with databases and information management
  • Consistently demonstrates clear and concise written and verbal communication skills


Education:
  • Bachelor's Degree/University degree or equivalent experience


Competencies:
  • Strong experience managing business operations, events, and/or programs
  • Experience in community relations and partnering with key external stakeholders
  • Highly developed communication, interpersonal, influencing, and organizational skills
  • Ability to work in a fast-paced environment and adapt to changing deadlines and schedules


Job Family Group:
Business Strategy, Management & Administration

Job Family:
Business Execution & Administration

Time Type:
Full time

Primary Location Full Time Salary Range:
$94 300,00 - $141 500,00

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

This job opening is for an existing job vacancy.

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

Citigroup, Inc Careers

Join the vibrant team at Citigroup, Inc, a leading global bank, and propel your career into the future. Citigroup offers a plethora of job opportunities that span across various fields and expertise, making it an ideal place for ambitious professionals to thrive.

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We believe our strength comes from the diversity of our team. Citigroup, Inc is dedicated to fostering an inclusive workplace where everyone can contribute their best work. Through diversity training and a culture that embraces differences, we create a welcoming environment for all employees.

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Citigroup, Inc values the well-being of its employees. We offer competitive benefits packages that support the health, finance, and lifestyle of our team members. Our culture is built on collaboration, respect, and a commitment to excellence. We ensure that every team member feels valued and part of our global family.

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Start your professional journey with Citigroup through our internship programs or full-time job opportunities. We are constantly hiring fresh talent and seasoned experts who bring creativity and innovation to our team. Whether you're refining your skills or ready to lead, there's a position waiting for you at Citigroup.

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Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

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