Thermo Fisher Scientific

Business Manager - Onsite Cincinnati, OH

Thermo Fisher Scientific$90K — $120K *
Pharmaceuticals & Biotech
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in science, business or related field required
  • Master's degree in business or science preferred
  • Five years in project management, account management, sales or marketing with client-facing responsibilities
  • Knowledge of GMP and pharmaceutical industry strongly preferred
  • Experience with budgeting and forecasting required

Responsibilities

  • Develop and manage strategic business relationships with clients
  • Build partnerships and identify growth opportunities
  • Facilitate portfolio management strategy execution
  • Drive contract compliance and negotiate contracts
  • Manage site and operations processes for demand and capacity planning
  • Lead pricing and product profitability updates
  • Support resolution of significant client issues with internal teams

Benefits

  • Standard work schedule (Mon-Fri)
  • Collaborative office environment
  • Opportunities for professional development
  • Engagement with customer feedback processes
Full Job Description
Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

This role develops and leads strategic business relationships with commercial and development clients in Cincinnati, OH, through understanding the client's organization and needs while improving client service and satisfaction. The position builds foundational relationships with business accounts representing high volume and complexity to generate business growth through identifying and developing opportunities and partnering with Sales.
DESCRIPTION

How you will make an impact:

You will serve as a strategic partner to clients, managing complex business relationships and driving growth while ensuring exceptional service delivery.

What you will do:
  • Develop and manage strategic business relationships with existing and new clients, understanding their organization and business needs while driving action based on company site and network priorities
  • Build client relationships, partnerships, and identify growth opportunities with existing clients
  • Facilitate the execution of portfolio management strategy for a program of clients
  • Drive contract compliance; generate and negotiate new contracts and updates to existing contracts with input from Business Development Executives and site leadership
  • Manage site and operations (S&OP) processes; use business intelligence and client input to drive long-term demand and capacity scenario planning and assist in development of annual revenue budget
  • Drive growth and business expansion through new business pricing strategy development and review, customer and site portfolio reviews, use of Sales Business Intelligence (SBI) data, and collaborating with Business Analysts, Quotes, and Sales team
  • Lead pricing and product profitability through annual pricing updates, identifying sources of leakage, management of services and contract negotiations
  • Establish and lead strategic-level client meetings
  • Provide business input to project team members
  • Support engagement with Customer Allegiance Survey (CAS) processes through follow-up on detractors and management of critical customer concerns
  • Ensure resolution of significant issues with the client through coordination and teamwork of internal functional resources to identify, propose and carry out an efficient plan to settle the issue while protecting company and client's interests and image (i.e., batch production issue resolutions and quality investigations)
REQUIREMENTS

How you will get here:

Education:
  • Bachelor's degree in science, Business or related field required
  • Master's degree in business or science preferred

Experience:
  • Five years of previous related experience in project management, account management, sales or marketing with internal or external client-facing responsibilities

Equivalency:
  • Equivalent combinations of education, training, and meaningful work experience may be considered

Competencies:
  • Some understanding of project management principles is required
  • Knowledge of GMP and pharmaceutical industry is strongly preferred
  • Able to influence others to reach agreements and adopt a course of action
  • Outstanding communication skills; capable of maintaining optimistic communication with clients and internal customers while leading challenging situations
  • Able to serve as the client advocate while balancing the company's priorities
  • Able to identify market opportunities for new and existing clients/products
  • Experience with budgeting and forecasting is required
  • Highly skilled at conflict resolution and negotiation

Location: Onsite Cincinnati, OH

About Thermo Fisher Scientific

Thermo Fisher Scientific Careers

Join the vibrant team at Thermo Fisher Scientific, a global leader in serving science and making the world healthier, cleaner, and safer. With a workforce of over 75,000 professionals, Thermo Fisher Scientific offers unparalleled job opportunities and a culture of innovation that propels your career to new heights. Work You’ll Do At Thermo Fisher Scientific, you will be part of a team that is dedicated to enabling our customers to make the world healthier. Whether you are involved in the development of life-saving drugs or innovative environmental solutions, your work will have a profound impact on society. Our commitment to leadership in the industry is unwavering. With Thermo Fisher Scientific, you will lead projects that set standards in scientific inquiry and market leadership. You will work at the intersection of science, technology, and industry expertise, driving digital innovation in every aspect of our business. Join our diverse team of professionals and engage in roles that span across various functions and disciplines. From research and development to marketing and sales, the breadth of job opportunities available means that you can find the perfect match for your skills and passions. Innovative Work As part of our team, you will have access to cutting-edge tools and technologies that foster creativity and innovation. Thermo Fisher Scientific is home to a dynamic range of career paths, all designed to challenge you and help you grow as a professional. Our employment philosophy emphasizes diversity and inclusivity, ensuring that all team members have the opportunity to thrive. We believe in nurturing talent through robust training programs, leadership development, and opportunities for career advancement. Be Part of a Great Team Working at Thermo Fisher Scientific means being part of a global network of enthusiastic, talented, and ambitious individuals. Our culture is built on collaboration, where each member’s unique skills and perspectives are valued. You will enjoy benefits that support both your professional growth and personal well-being. Future-Proof Your Career Embark on a journey of growth and continuous learning with Thermo Fisher Scientific. We offer a variety of training and development programs that cater to your interests and career goals. From internships for budding scientists to leadership training for aspiring executives, our programs are designed to equip you with the skills needed for a successful and fulfilling career. Explore Discover how our commitment to innovation leads to advancements in health and science: [Read More] Learn about our leadership in environmental sustainability and how you can contribute: [Read More] The Thermo Fisher Scientific Difference Our global presence and commitment to innovation mean that your work extends beyond borders and makes a tangible impact worldwide. The collaboration between our teams drives our leadership in the scientific community and contributes to a culture that embraces diversity and fosters professional growth. Stay Connected Join Our Team Search open positions that match your skills and interest. We are always on the lookout for passionate, curious, and driven team players. Explore our job opportunities and find out how you can contribute to our meaningful work. SEARCH THERMO FISHER SCIENTIFIC JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Thermo Fisher Scientific.
Learn more about Thermo Fisher Scientific
Size
130,000 employees
Market Cap
$213.3 billion
Industry
Net Income
$6.3 billion
Founded
1956
5 Year Trend
+16.5%
Revenue
$32.2 billion
NASDAQ

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