Overview*Please note: this position works out of our Boston office, with the option to work from home 2x per week.
Responsibilities
Shawmut’s Mission Critical business is growing rapidly as we deliver complex, fast-paced projects for leading clients nationwide. The Business Manager – Mission Critical will serve as a trusted operational partner to the Head of Mission Critical and leadership team, translating business priorities into coordinated action.
Coordinate Staffing and Workforce Deployment
- Partner with leadership on staffing plans, hiring needs, employee assignments, project starts and completions, and workforce transitions.
- Maintain visibility into employee deployment and proactively identify upcoming needs, conflicts, gaps, and risks.
- Coordinate with Talent Acquisition, Human Resources, Operations, and project leadership to support staffing decisions and successful employee transitions.
Own Employee Onboarding and Mobilization
- Lead onboarding and acclimation for new employees, coordinating communications, administrative requirements, resources, travel, and project deployment.
- Manage employee travel, lodging, relocation, and mobilization logistics while balancing project needs, employee experience, and cost.
- Serve as a resource and escalation point for questions involving travel, expenses, timecards, relocation, and company processes.
Build Scalable Business Processes
- Develop, document, and continuously improve processes for onboarding, travel, relocation, deployment, project transitions, and other recurring activities.
- Identify operational gaps and implement solutions that improve consistency, efficiency, communication, and the employee experience.
- Create scalable workflows, tools, and accountability measures, maintaining ownership of issues through resolution.
Drive Planning, Reporting, and Accountability
- Maintain trackers, dashboards, and reporting related to staffing, hiring, pursuits, projects, and employee deployment.
- Provide leadership with clear visibility into upcoming needs, trends, conflicts, and execution risks.
- Support annual and quarterly planning, goal setting, progress tracking, briefing materials, and risk-mitigation plans.
Manage Leadership Operations and Communications
- Coordinate weekly business reviews, leadership meetings, and quarterly planning sessions, including agendas, pre-reads, materials, and follow-up.
- Support leadership calendars, meetings, travel, presentations, announcements, and team communications.
- Document decisions and track commitments and action items to promote accountability and alignment.
Lead Cross-Functional and Strategic Initiatives
- Serve as a trusted advisor to Mission Critical leadership and a key liaison with internal business partners.
- Lead special projects and strategic initiatives by defining scope, coordinating resources, tracking progress, and driving work through completion.
- Serve as a primary operational contact for project teams, coordinating administrative, logistical, equipment, and employee needs.
Qualifications
- Five or more years of experience in construction, business operations, project coordination, or a related field; Mission Critical or data center experience is preferred.
- Bachelor’s degree or an equivalent combination of education and relevant professional experience.
- Demonstrated ability to support senior leaders and coordinate complex work across multiple teams, functions, and locations.
- Strong organizational, project-management, communication, and problem-solving skills, with the ability to anticipate needs and manage competing priorities.
- Proficiency with Microsoft Office and business reporting tools, with the willingness to travel to project locations as needed.
Salary Range Information
Boston Base Salary Range: $85,000 - $125,000 The range stated is specific to Boston. Placement within the listed range depends on many factors including, but not limited to years of experience, project size capability (for Construction & Field roles) and internal company equity
