Job DescriptionAnticipated Hiring Range: $107,711 - $138,299Full Salary Range: $107,711 - $156,181Job SummaryThe Business Intelligence Manager leads the City's enterprise business intelligence, reporting, and analytics services within the Information Technology Department. This position oversees reporting tools, dashboards, shared data models, data warehouse or data mart structures, access controls, release processes, and reporting standards to support Citywide operations, executive decision-making, and strategic priorities.
The role establishes trusted reporting practices, promotes reusable and governed analytics solutions, and partners with departments to deliver consistent business intelligence services while departments retain ownership of their business processes, data definitions, and performance outcomes.
Experience, Education, and SkillsMinimum Requirements- Bachelor's degree in information systems, computer science, data analytics, business administration, public administration, or a related field.
- Four to six (4-6) years of relevant experience.
- Experience in business intelligence, analytics, data warehousing, reporting systems, or data management.
- Experience designing, administering, or supporting enterprise BI and reporting environments.
- Experience supervising technical or analytical staff.
- Experience working with cross-functional stakeholders in a multi-department organization.
- Possession of a valid driver's license.
OR
Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job,
Preferred Qualifications- Relevant certifications in BI, analytics, project management, data platforms, or Microsoft technologies may be desirable.
- Preferred experience in local government, public sector, or similarly complex service environments.
- Preferred experience establishing governance, standards, and operating procedures for enterprise reporting and analytics.
Knowledge, Skills, and Abilities- Extensive knowledge of enterprise business intelligence, reporting operations, analytics delivery models, and data governance practices.
- Strong knowledge of BI platform administration, reporting architecture, semantic modeling, dashboard design, data integration concepts, and relational databases.
- Ability to lead a centralized BI shared service in a complex multi-department environment. This will show up as a hub and spoke model of service to the organization.
- Ability to establish standards for trusted definitions, report governance, publishing, documentation, and lifecycle management.
- Ability to develop practical shared data warehouse, data mart, or reusable analytical data structures for enterprise reporting.
- Strong understanding of security, access management, architecture, continuity, and change control as they apply to BI environments.
- Ability to translate business needs into actionable reporting and analytics solutions.
- Strong project leadership, prioritization, facilitation, and stakeholder management skills.
- Strong written and verbal communication skills, including the ability to communicate technical concepts to non-technical audiences.
- Ability to analyze complex problems, identify root causes, and implement scalable solutions.
- Ability to promote cross-functional collaboration while maintaining enterprise standards and service discipline.
Essential Functions- Leads the City's enterprise business intelligence and reporting function, including daily operations, long-range planning, service intake, prioritization, project delivery, production support, and lifecycle management.
- Establishes BI as a centralized IT shared service with enterprise standards, reusable solutions, governed service delivery, roadmaps, performance expectations, and support for Citywide initiatives.
- Establishes and maintains standards for shared reporting, definitions, stewardship coordination, access control, publishing, documentation, testing, release management, inventory control, archival practices, and change control.
- Partners with departments and leadership to improve reporting consistency, trust, usability, reuse of shared data assets, and clarity between IT responsibilities and departmental ownership.
- Oversees BI tools, reporting platforms, semantic models, dashboards, analytics environments, and shared data warehouse/data mart structures.
- Ensures BI solutions are secure, scalable, supportable, maintainable, documented, aligned with enterprise architecture, and supported through effective platform planning and upgrades.
- Collaborates with stakeholders to identify BI needs, define reporting priorities, and deliver operational reports, dashboards, ad hoc analysis, trend analysis, executive reporting, strategic analytics, KPIs, visualizations, and data models.
- Supports City initiatives and cross-department priorities through accurate, consistent, and actionable reporting solutions.
- Ensures appropriate security, privacy, role-based access, publishing controls, auditability, data quality, validation, and consistency across BI platforms and reporting assets.
- Aligns BI operations with City standards for access management, change control, continuity of service, risk reduction, records, privacy, security, procurement, and administrative requirements.
- Supervises assigned staff, which may include BI Analysts, Database Administrators, and/or related technical personnel.
- Assigns and reviews work; hires, trains, coaches, mentors, evaluates performance, resolves conflicts, supports professional development, fosters collaboration, and builds a service-oriented culture focused on quality, responsiveness, governance, and continuous improvement.
- Monitors emerging BI, analytics, and data management practices
Supervisory Responsibilities- Organize and delegate assignments to team members.
- Hire, train, motivate, and coach employees.
- Evaluate employee performance and goal setting.
- Hold employees accountable for assigned tasks and goals.
- Provide timely and constructive feedback and training opportunities.
- Provide training opportunities with a focus on employee development.
- Resolve conflicts and complaints.
- Analyze information and processes and develop more effective or efficient processes.
- Establish and achieve business and financial objectives.
- Ensure compliance with safety procedures.
Work Environment- Primarily based in a standard office environment, which involves working at a desk or workstation for extended periods.
- Work is generally performed during standard business hours; occasional early or late hours may be required to support project deadlines, system implementations, or public meetings.
- The noise level is generally low to moderate, consistent with a typical office setting.
- This position may occasionally require visits to other offices or off-site locations for meetings or project work, depending on job responsibilities.
- Meetings are conducted in person, by phone, and via video conferencing.
Physical Requirements- Prolonged periods of sitting and working at a computer workstation.
- Occasional standing, walking, bending, and reaching in an office setting.
- Ability to lift or carry light office materials, typically up to 10-20 pounds, such as files, binders, or a laptop.
- Frequent use of hands and fingers for keyboarding, mouse use, and handling documents.
- Ability to communicate effectively in person, by phone, and via video, including speaking and hearing.
- Visual ability to read printed materials and view computer monitors for extended periods.
