The Role

The Business Intelligence Analyst is responsible for designing, delivering, and supporting data, automation, and AI-enabled solutions that enhance operational efficiency, transparency, and performance across Service Delivery functions. This role partners with business stakeholders to identify process improvement opportunities, translate requirements into scalable solutions using the Microsoft Power Platform, and ensure all automation and AI capabilities comply with established AI Governance, security, and compliance standards. The ideal candidate is a proactive, analytical professional with a strong passion for innovation, continuous improvement, and responsible technology adoption.

Location

This is a remote, work-from-home position. Candidates must reside and be authorized to work in the United States.

The Main Responsibilities
• Collaborate with Service Delivery stakeholders to identify automation, analytics, and AI use cases that drive measurable operational improvements.
• Design, develop, and maintain solutions using Power Apps, Power Automate, and Power BI.
• Apply AI-enabled capabilities responsibly while adhering to AI Governance standards.
• Develop and maintain Power BI dashboards and SQL-based datasets.
• Document solutions, support adoption, and provide ongoing optimization.

What We Look For in a Candidate
• Bachelor's degree or equivalent experience in analytics, information systems, or a related field.
• Experience with Power BI, Power Apps, Power Automate, and SQL.
• Experience delivering stakeholder-facing automation or analytics solutions.
• Familiarity with AI governance, data security, and responsible AI principles.

Preferred Qualifications:
• Experience with Dataverse, SharePoint, or Microsoft Teams integrations.
• Exposure to Microsoft AI tools or Copilot capabilities.
• Understanding of Service Delivery or operational performance metrics.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$67,703 - $90,270 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$71,088 - $94,784 in these states: CO HI MI MN NC NH NV OR RI
$74,474 - $99,297 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:BenefitsBonus Structure

#LI-Remote

Requisition #: 342049

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.