Work Location:Toronto, Ontario, Canada
Hours:35
Line of Business:Analytics, Insights, & Artificial Intelligence
Pay Details:66 800 $/$66,800 - 94 300 $/$94,300 CAD
Job Description:As part of
TD Bank, the
Artificial Intelligence, Analytics, and Insights (AI2) group supports internal business partners by providing valuable insights and analysis.
The
TD Insurance - Business Intelligence (TDI BI) team, a part of the AI2 group, turns complex data into clear, actionable insights for our customer operations partners. We empower our business partners by creating dynamic dashboards, meaningful reports and on-demand analysis that drive strategic decisions across TD's contact centers.
We work collaboratively within AI2, partnering with teams in AI, Analytics and Data to deliver smarter, data-driven products and solutions. By combining deep operational knowledge with analytical expertise, we help shape more personalized, seamless experiences for our customers.
If you're passionate about solving real-world problems, working across diverse data sets, and influencing frontline operations that serve millions of customers, TD Insurance - Business Intelligence is the team where your impact will be seen and felt.
CUSTOMER
- Produce specialized reporting packages, dashboards and scorecards for businesses, with focus on understanding objectives and delivering insights for: (1) product design and development; (2) customer engagement; (3) account management; and (4) business decision making.
- Use various methodologies to rapidly generate impactful interactive visualizations or tools.
- Lead the implementation of initiatives in support of overall business/function strategy.
- Conduct analysis to provide enhanced BI to inform management leadership team.
- Identify and propose data presentations to meet evolving business's needs; utilize various technology/ applications/ methodologies to rapidly generate impactful visualizations.
- Build basic layouts and templates to be utilized by internal partners.
- Validate the quality and integrity of the data included in the Reporting Packages and Dashboards
- Develop meaningful and insightful commentary/ insights on new and existing reporting packages; Present insights and demo dashboards/reports to our stakeholders.
- Adopt, implement and effectively evolve report automation and/or visualization standards.
- As a subject matter expert, provide advisory or consultative services for supported colleagues and/or businesses regarding multi-format data visualization techniques
SHAREHOLDER
- Adhere to enterprise frameworks or methodologies that relate to activities for our business area.
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate.
- Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
- Participate in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations.
- Lead / facilitate and/or implement actions / remediation plans to address performance / risk /governance issues.
- Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements.
EMPLOYEE / TEAM
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
- Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit.
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
- Participate in personal performance management and development activities, including cross training within own team.
- Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
- Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
- Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
- Contribute to a fair, positive, and equitable environment that supports a diverse workforce.
- Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
BREADTH & DEPTH:
- Requires advanced knowledge of reporting and BI platforms, tools and techniques, and ability to effectively leverage it to support diverse reporting and BI functions.
- Considered a subject matter expert within a given area.
- Expert knowledge of all main data sources for the data used within the business unit and ability to effectively utilize these data sources for reporting purposes.
- Experienced professional role providing specialized data visualizations to support business needs.
- May be expected to have a knowledge of broader enterprise reporting platforms and data sources and ability to integrate data across the enterprise.
- May be expected to present to senior management or executives.
- Oversee and/or independently perform tasks from end to end.
- Generally, focus on broad range of moderately complex issues that may span from short to medium term (e.g. monthly-quarterly),
EXPERIENCE AND / OR EDUCATION
- Undergraduate degree or advanced technical degree preferred (e.g., math, physics, engineering, finance or computer science)
- 2+ year of relevant experience; higher degree education and research tenure can be counted.
- Analytical thinking with a data-driven approach to problem solving and the ability to extract value from data and connect insights to business outcomes.
- Ability to work under pressure and multi-task in a fast-paced/rapidly changing environment, comfortable with ambiguity.
- Outstanding attention to detail, strong analytical and communication skills, comfortable working independently, strong listener, innovator, and the capacity to work under pressure to meet tight deadlines.
- Expertise in BI visualization tools such as Tableau or Power BI.
- Experience with data manipulation and querying languages such as Python and SQL.
- Knowledge and experience with cloud technologies such as Microsoft Azure.
- Experience with project management methodologies such as Agile or Scrum.
- Experience in insurance will be a value add.
Language Requirement (Quebec only):Maîtrise d'une langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français.
