Marsh McLennan

Business Insurance Unit Leader

Marsh McLennan • $90K — $110K *
Chattanooga, TN 37421In-Person
Finance & Insurance
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years of experience as a Sr. Client Manager or Account Executive in Business Insurance.
  • Demonstrated excellence in client service and mentoring colleagues.
  • Thorough understanding of Corporate, Compliance, and Surplus Lines Standards.
  • Skilled in leveraging technology to optimize operational efficiency.
  • Proactive and systematic problem-solver.
  • Embodies MMA Core Values: Collaboration, Passion, Innovation, Accountability.
  • Possession of Property & Casualty License and completion of Annual CE Requirement.

Responsibilities

  • Oversee team workload distribution and ensure balanced account management.
  • Implement strategies for proactive hiring and training to address team capacity issues.
  • Monitor and support team performance in key processes and provide necessary resources.
  • Identify and coordinate training for team members based on their individual strengths.
  • Facilitate regular training sessions on compliance, quality control, and best practices.
  • Review audits of team performance to ensure compliance with corporate standards.
  • Conduct annual performance evaluations and set development goals with team members.

Benefits

  • Medical, dental, and vision insurance
  • 401K with company match
  • Company-paid life and disability insurance
  • Generous paid time off programs
  • Employee assistance program (EAP)
  • Volunteer paid time off (VTO)
  • Career mobility opportunities
  • Employee networking groups
  • Tuition reimbursement and professional development
  • Charitable contribution match programs
  • Stock purchase opportunities
Full Job Description
Applicants must be within driving distance to our Chattanooga, TN office to be considered for this role and have the ability to commute to the office a minimum of three days per week.

A day in the life.

As an Business Insurance Unit Leader, you will:

Operational Efficiency and Team Management:
  • Oversee the distribution of workloads among team members to ensure balanced account management in conjunction with Managing Director.
  • Implement strategies for proactive hiring and training to address capacity issues and knowledge transfer.
  • Monitor team performance and proficiency in key processes, providing support and resources as needed.

Training and Development in collaboration with BI Systems and Technical Training Staff:
  • Identify training needs for both new hires and existing team members, ensuring that training is tailored to individual strengths and roles.
  • Coordinate the facilitation of regular training sessions on compliance, quality control, and best practices.
  • Encourage a spirit of ongoing professional development and mentorship opportunities for team members, promoting a culture of continuous learning.
  • Handle sensitive situations, ensuring that all training programs are comprehensive and relevant to the team's needs.

Compliance and Quality Control:
  • Review regular audits of team performance and processes to ensure adherence to corporate compliance standards.
  • Address audit findings promptly and coordinate with training team to implement corrective actions to improve service delivery.
  • Maintain clear communication with team members regarding compliance expectations and performance metrics.


Periodic / As-Needed Duties:

Performance Reviews:
  • In coordination with the Managing Director, conduct annual performance evaluations for team members, providing constructive feedback and setting development goals.

Team Meetings:
  • Organize and lead team meetings to discuss progress, address challenges, and share best practices.

Collaboration with HR:
  • Work closely with HR to address staffing needs, manage personnel issues, and support recruitment efforts.

Communication with Leadership:
  • Provide updates to senior management on team performance, operational challenges, and resource needs.

Strategic Planning:
  • Participate in strategic planning sessions to align team goals with organizational objectives and identify areas for improvement. One annual on-site meeting in North Atlanta is required.

Crisis Management:
  • Be prepared to address urgent issues as they arise, ensuring that the team remains focused and supported during transitions or challenges.

Feedback Collection:
  • Regularly gather feedback from team members regarding their roles, challenges, and suggestions for improvement.


Our future colleague.

We'd love to meet you if your professional track record includes these skills:
  • Minimum of 5 years of experience as a Sr. Client Manager or Account Executive in Business Insurance.
  • Proven track record of excellent client service and mentoring of colleagues.
  • Strong understanding of Corporate, Compliance, and Surplus Lines Standards.
  • Proficient in utilizing technology and outsourcing options to enhance operational efficiency.
  • Positive, proactive, and systematic approach to problem-solving
  • Exemplifies MMA Core Values: Collaboration, Passion, Innovation, Accountability
  • Property & Casualty License Required
  • Annual CE Requirement


We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:
  • Medical, dental and vision insurance
  • 401K and company match program
  • Company-paid life and disability
  • Generous paid time off programs
  • Employee assistance program (EAP)
  • Volunteer paid time off (VTO)
  • Career mobility
  • Employee networking groups
  • Tuition reimbursement and professional development opportunities
  • Charitable contribution match programs
  • Stock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:
  • https://www.instagram.com/lifeatmma/
  • https://www.facebook.com/LifeatMMA
  • https://twitter.com/marsh_mma
  • https://www.linkedin.com/company/marsh-mclennan-agency/

About Marsh McLennan

Marsh McLennan Careers

Join the exceptional team at Marsh McLennan, a global leader in professional services, offering unparalleled job opportunities in insurance, risk management, and consultancy. As the company propels forward, it invites dedicated professionals to contribute to a culture of innovation, leadership, and growth.

Work You’ll Do

At Marsh McLennan, you will engage with complex challenges that push the boundaries of your skills and knowledge. Our team thrives on diversity and the shared goal of delivering impactful solutions to our clients worldwide. By joining us, you will be part of a culture that values diversity training and leadership development, ensuring every team member is equipped for success.

Explore Professional Growth

Marsh McLennan is committed to the professional growth of its employees. Whether you are seeking a position that offers a path to leadership or looking for robust internship programs to kickstart your career, Marsh McLennan provides the resources and global platform to propel your ambitions into achievements. Our benefits package is designed to support the well-being and continuous professional development of all staff, from entry-level to senior leadership roles.

Innovative Work Environment

Our company is at the forefront of industry innovation. The collaboration between experienced professionals and fresh talent generates dynamic solutions that keep Marsh McLennan at the cutting edge of the industry. Our team is encouraged to lead with creativity and embrace new ideas, driving the company’s legacy of pioneering industry-first solutions.

Join Our Team

Marsh McLennan is hiring! Explore the multitude of job opportunities on our careers page, from strategic advisory roles to operational excellence positions. We look for passionate, curious, and solution-driven team players. Enhance your career with Marsh McLennan, where your skills will be honed through challenging projects and high-impact strategies.

Networking and Career Advancement

Networking at Marsh McLennan opens doors to enriching connections and countless opportunities within the industry. Our professionals benefit from an environment that fosters networking through events, professional groups, and collaborative projects. With Marsh McLennan, career advancement is not just a possibility—it is an expectation.

Prepare for Your Interview

Ready to apply? Make sure your resume highlights your most relevant experiences and skills tailored to the position you are applying for. Our interview process is designed to understand your capabilities and fit with our team’s goals and values. Prepare to discuss how your background, experiences, and professional aspirations align with the opportunities at Marsh McLennan.

Stay Connected

Keep up to date with the latest from Marsh McLennan: - **Career Insights**: Gain insider perspectives and industry-leading insights through our careers blog. - **Job Alert Emails**: Personalize your subscription to receive job alerts and the latest news tailored to your preferences. Discover the rewarding career opportunities awaiting at Marsh McLennan, where your professional journey is just the beginning. Join us in shaping a future defined by insight, integrity, and innovation.
Learn more about Marsh McLennan
Size
83,000 employees
Market Cap
$82.6 billion
Industry
Finance & Insurance
Net Income
$2 billion
Founded
1914
5 Year Trend
+8.5%
Revenue
$17.2 billion
NASDAQ
MMC
* Ladders Estimates

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