About this role:

Wells Fargo is seeking a Business Execution Consultant to support the Incident Management team to manage technology and business incidents that impact Merchant Services. Learn more about the career areas and business divisions at .

In this role, you will:

• Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives.
• Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics.
• Determine areas of strength or Business Execution opportunity within defined scope of work.
• Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations.
• Utilize independent judgment to guide moderate risk deliverables.
• Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business.
• Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business.
• Collaborate and consult with leaders and executive management.
• Provide work direction toless experiencedStrategy and Execution staff.
• Review, refer, and track incidents through their lifecycle.
• Facilitate communications to stakeholders at all levels of Merchant Services.
• Drive action items stemming from incidents.
• Reporting on metrics related to incident management (time to resolve, volume, trends, etc.).

Required Qualifications:

• 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Bachelor27s Degree in a technical discipline (Computer Science, Cybersecurity, Information Technology, etc.).
• Proficiency with ServiceNow, Jira and Everbridge.
• Strong knowledge of IT infrastructure including networks, databases, cloud services, and common applications
• Experience with incident management, technology or business incidents, reporting.
• Knowledge and understanding of financial services.
• Excellent verbal, written, and interpersonal communication skills.
• Strong analytical skills with high attention to detail and accuracy.

Job Expectations:

• Ability to work at one of the locations in the job posting.
• This position does not offer relocation assistance.
• This position currently offers a hybrid work schedule.
• This position does not offer VISA sponsorship.

Posting Location:

• 1150 West. Washington Street., Tempe, Arizona, 85288

Specific compliance policies may apply regarding outside activities and/or personal investing;affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.

Posting End Date:

*Job posting may come down early due to volume of applicants.