Ancira Patriot Buick GMC is seeking a confident, motivated, and customer-focused **Sales BDC Representative** to join our team. In this role, you will serve as the first point of contact for many prospective buyers and play a key role in building trust through timely, professional communication. The ideal candidate is tech-savvy, comfortable appearing on camera, and excited to represent the Buick and GMC brands using modern digital tools including personalized video messaging. Pay Range: $72,000-$103,000 annually Schedule: 5-day work week, Saturday availability. 40 plus hours a week. **Benefits** • Health, Dental & Vision Insurance • Disability Insurance, Life Insurance, and Mental Health Care • Paid Time Off • Paid Holidays • 401k with Employer Match • Employee Discounts **Key Responsibilities** • Respond promptly and professionally to inbound internet leads, phone calls, texts, and email inquiries • Record and send personalized video messages to introduce yourself, answer questions, and showcase Buick and GMC inventory • Set and confirm customer appointments with the Sales Team • Follow up with unsold showroom traffic, internet leads, and phone prospects • Maintain consistent communication throughout the customer buying journey • Accurately log all customer interactions, notes, and appointment statuses in the CRM • Collaborate closely with Sales Managers and Product Specialists to ensure a seamless experience • Meet or exceed daily and monthly lead response, appointment, and follow-up goals **Qualifications** • Prior experience in a **BDC, call center, or customer service role** (automotive experience preferred) • Comfortable appearing on camera and using video communication tools (e.g., Snapcell, Covideo, or similar) • Strong written and verbal communication skills • Professional phone etiquette and presentation • Strong organizational skills with attention to detail • Proficiency with CRM systems and digital communication platforms • Self-motivated and goal-oriented mindset • High school diploma or equivalent required; additional education or training preferred **Why Work With Us** • Represent top-tier vehicles known for quality, luxury, and innovation • Competitive base pay plus bonus opportunities • Comprehensive benefits package • Paid training and career development support • Positive, team-oriented environment with strong leadership We are a high-volume dealership committed to customer satisfaction and integrity. If you believe in excellence, enjoy working with people, and want to be part of a winning automotive team, we encourage you to apply.