What is a Business Development Associate?

A Business Development Associate (BDA) is a member of the New Business Services group. Business Development Associates are primarily responsible for project management of underground residential distribution (URD) developments and residential gas conversion expansion projects.

What does a Business Development Associate do?

• Acts as the single point of contact for new residential gas customers and URD developers

• Develops URD contracts and manages the financial instruments used for securing deposits

• Conducts planning, negotiation, business case cost-benefit analysis, and management of projects from inception to completion

• Individually or in a team, interfaces with developers, contractors, engineers, customers, and internal work groups to plan, design and direct construction of residential gas and URD projects

• Provides information on applicable tariffs, rates, contracts, construction standards, gas and electric specifications and end use appliance equipment and operation

• Resolves issues regarding rates, area and streetlight billing and quality of service while maintaining the highest levels of customer satisfaction

• Performs key account management of natural gas trade ally contractors, conducts gas marketing and business case analysis in order to identify residential gas opportunities

• Conducts residential gas trade ally contractor outreach, manages municipal street lighting, leased area lighting, and new service requests

• Responsible for supervisor on call duties, completes additional assignments, and acts on behalf of other Company supervisors as assigned

• Assists during major electric and gas emergency events

• Assists the New Business team in Commercial Collections efforts

• Provides support for storm restoration efforts

What does it take to be a Business Development Associate?

Required:

• Bachelor’s degree in Business Administration, Project Management, Communication, or related field and some work experience in customer service, account management, project management, construction management, electric/gas services, utility operations or a related field. In lieu of a bachelor’s degree, an associate’s degree in Business Administration, Project Management, Communication, or related field and 3 years of work experience in customer service, account management, project management, construction management, electric/gas services, utility operations or a related field. In lieu of an associates degree, a high school diploma or equivalent and 5 years of work experience in customer service, account management, project management, construction management, electric/gas services, utility operations or a related field.

• Strong computer skills including proficiency with Microsoft Office Suite (e.g. Word, Excel, PowerPoint) and the ability to learn new computer software programs quickly

• Excellent written/verbal communication and negotiation skills and the ability to satisfy customer requests with tact and diplomacy

• Strong organizational skills and the ability to multitask while scheduling, planning and working on multiple projects simultaneously from inception through completion

• Must be customer-focused, self-motivated and possess strong decision-making and critical thinking skills

• Strong interpersonal and presentation skills

• Valid driver’s license

Preferred:

• Technical, construction, natural gas or electric services knowledge/background

• Experience in the electric or gas utility industry

Applications will be accepted until June 30, 2026.

Pay range: $93,200 - $130,400

Please go tohttps://www.cenhud.com/employment. Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position.

Applications sent via e-mail and US Mail will not be accepted.  No phone calls or agencies, please.  All replies will be held in strict confidence.