About this role:

Wells Fargo is seeking a Senior Lead Business Execution Consultant to support the Business Credit Card Product organization within the Customer Experience, Advocacy & Insights team. This role will focus on translating customer, banker, and frontline feedback into actionable business needs, delivery priorities, process improvements, and measurable execution outcomes.

In this role, you will:

• Translate customer experience insights, complaints, surveys, banker feedback, and Voice of Customer inputs into clear business requirements, delivery stories, and prioritization recommendations.
• Partner with product owners, technology, agile delivery teams, and business stakeholders to manage intake, backlog health, quarterly planning, dependencies, and delivery execution.
• Use data, metrics, business impact, and cost-of-delay considerations to support trade-off decisions and advocate for the highest-priority customer and business needs.
• Track delivery progress, risks, blockers, change management documentation, and release readiness to ensure work remains aligned, traceable, and actionable.
• Prepare stakeholder-ready updates, presentations, and recommendations for senior leaders, steering committees, and cross-functional partners.
• Influence across product, technology, operations, and business teams to drive execution, improve customer experiences, and deliver sustainable business outcomes.

Required Qualifications:

• 7+ years of Business Execution, Implementation, Strategic Planning, or equivalent experience demonstrated through work experience, training, military experience, or education.

Desired Qualifications:

• Experience in agile product delivery, product ownership support, business delivery, or delivery coordination.
• Strong understanding of backlog management, quarterly planning, delivery documentation, change management traceability, and release readiness.
• Ability to translate complex customer, frontline, and business feedback into clear requirements, delivery stories, prioritization recommendations, and executive-ready updates.
• Experience using Jira or similar agile tools to manage backlog items, dependencies, product area mapping, delivery calendars, and cross-team coordination.
• Proven ability to influence cross-functional stakeholders, facilitate decision-making, and drive alignment across product, technology, operations, and business partners.
• Strong analytical, communication, relationship-building, and organizational skills in a fast-paced, highly matrixed environment.
• Experience with customer experience, Voice of Customer, complaints, survey feedback, banker submissions, or frontline feedback channels.
• Ability to maintain risk awareness, keep teams aligned to changing policies and standards, and ensure delivery documentation supports integrated release readiness.

Job Expectations:

• Hybrid work schedule.
• This position is not eligible for Visa sponsorship.
• This position is not eligible for relocation assistance.
• Must be living in a commutable distance from locations posted.

Work Locations:

2200 Concord Pike, Wilmington, DE

550 South Tryon Street, Charlotte, NC

1150 West Washington, Tempe, AZ

Posting End Date:

*Job posting may come down early due to volume of applicants.