Eversource

Business Credit and Collections Analyst (Hybrid Schedule)

Eversource • $92K — $102K *
Windsor, CT 06095Hybrid
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of data analysis experience with a blend of statistical analysis and database design.
  • Proficient in SQL or similar query languages for data extraction and manipulation.
  • Hands-on experience with enterprise systems and large-scale databases, preferably SAP.
  • Advanced skills in data reporting and visualizations, particularly using Power BI or similar tools.
  • Familiarity with AI tools for improving data processes and insights.

Responsibilities

  • Develop complex queries to support collections and accounts receivable management.
  • Investigate and resolve data issues that affect collections performance.
  • Design and maintain analytical tools and databases to streamline data management.
  • Utilize Power BI for data-driven decision-making and automate reports.
  • Monitor collections trends and recommend improvements to enhance service quality.
  • Collaborate with business groups for data gathering and support requests.
  • Prepare reports and presentations to back strategic initiatives and improvements.

Benefits

  • Hybrid work schedules to promote work-life balance, with a minimum of three days in the office.
  • Access to a competitive total rewards program with various benefits available.
  • Opportunities for professional development and skill enhancement through a dynamic work environment.
Full Job Description
Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

Provides analyses for data to support decisions and planning to address customer balances and ultimately Bad Debt expense. Responsible for extracting data insights from the customer bill journey through payment, payment plans and/or write-off for all operating companies. Utilizes data analytics and working collaboratively with the operational functions, they will assess areas of opportunity and propose process changes that will reduce the risk of write-offs and aged Accounts Receivable. Provides data analysis for regulatory filings and/or responses, projects for system enhancements and collaborates with accounting to provide monthly or annual metrics and analyses to assist with budget planning.

Essential Functions:

  • Develop complex queries and perform detailed analysis of Customer Information Systems/SAP data to support collections activities, accounts receivable management, and operational decision-making.


  • Investigate, track, and resolve data and system issues impacting collections performance, partnering closely with the IT team and other business stakeholders.


  • Design, develop and maintain data management tools, analytical databases, data dictionaries, and documentation.


  • Utilize Power BI to enhance data-driven decision making and implement automation of recurring reports.


  • Monitor and analyze collections performance, and accounts receivables trends, and provide actionable recommendations to improve collections and ensure high quality of service to Eversource customers.


  • Collaborate with various business groups within Eversource to gather requirements and support data requests.


  • Prepare presentations, reports, and analysis on business cases to support strategic initiatives and operational improvements.


  • Reviews policies, procedures and regulatory filings and recommend changes to ensure compliance with state and federal regulations.


  • Develop forecasts and analytical models to support Credit and Collections planning, resource allocation, collection strategies, disconnect notices, field orders, and associated costs.


Qualifications:

Technical Knowledge/Skill:

  • Strong experience with data querying, extraction, and manipulation using SQL or similar database query languages required.


  • Experience working with enterprise systems and large-scale databases; SAP experience preferred.


  • Advanced data analysis and reporting skills, including experience working with large, complex datasets from multiple systems and data sources.


  • Analytical skills: ability to translate analytical results into actionable recommendations for improvements.


  • Experience developing and maintaining dashboards, reports, and visualizations using Power BI or similar business intelligence tools.


  • Familiarity with emerging analytics and Artificial Intelligence (AI) tools, to leverage AI to improve data analysis, reporting efficiency, process automation, and business insights.


  • Experience with statistical analysis, forecasting and predictive modeling is a plus.


Education:

  • Bachelor's degree in computer science, engineering, business related field or equivalent experience


Experience:

  • Five (5) plus years of related experience in Data analysis along with the use a variety of skills, including statistical analysis, database design, and communication.


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Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:
$92,250.00-$102,500.00

Worker Type:
Regular

Number of Openings:
1

Emergency Response:

Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

About Eversource

Eversource transmits and delivers electricity and natural gas for more than 3.6 million electric and natural gas customers. Before its rebranding, the company operated six main subsidiaries: Connecticut Light and Power (CL&P), Public Service Company of New Hampshire (PSNH), Western Massachusetts Electric Company (WMECO), Yankee Gas Services Company (Yankee Gas), NSTAR Electric, and NSTAR Gas. NSTAR itself was the product of corporate mergers and included the former Boston Edison Company, Cambridge Electric Light Company, Commonwealth Electric Company, Commonwealth Gas, and Cambridge Gas Company. All now currently operate under the Eversource name. Eversource remains Connecticut's largest electric utility, serving more than 1.2 million residential, municipal, commercial and industrial customers in approximately 149 cities and towns. It also serves approximately 229,000 natural gas customers in 73 cities and towns. Eversource is also New Hampshire's largest electric utility, serving more than 500,000 homes and businesses in 211 cities and towns throughout the state. Eversource Energy is a publicly-traded, Fortune 500 energy company headquartered in Hartford, Connecticut, and Boston, Massachusetts, with several regulated subsidiaries offering retail electricity, natural gas service, and water service to approximately 4 million[6] customers in Connecticut, Massachusetts, and New Hampshire.

Eversource Careers

Joining Eversource means becoming part of a dedicated team committed to safety, reliability, and innovation in energy. As a leading energy provider in the Northeast, Eversource offers unparalleled job opportunities, fostering a culture of leadership and growth in the industry.

Work You’ll Do

At Eversource, every position contributes to the company's mission of delivering reliable energy and superior customer service. Our team enjoys a dynamic work environment where professional growth and development are encouraged. With a variety of career paths available, Eversource is a place where your ambition drives your career forward, and where leadership and diversity training ensure you reach your potential.

Innovate and Lead

Eversource is at the forefront of the energy sector’s transformation, integrating innovative technologies and sustainable practices that benefit not only our customers but also our communities. By joining our team, you will collaborate with skilled professionals dedicated to pioneering solutions for a sustainable future.

Career Development

Eversource is committed to the professional development of its employees. Whether through leadership programs, skills training, or networking opportunities, we provide the tools needed for career advancement and personal growth. Our robust internship programs offer a gateway to full-time employment, giving hands-on experience and exposure to real-world challenges.

Be Part of Our Team

Our team at Eversource is driven by a shared commitment to excellence and teamwork. We value diversity and strive to create an inclusive environment where all team members can thrive. The benefits at Eversource go beyond the standard employment package; they empower our employees’ well-being and long-term financial security.

Explore Job Opportunities

Whether you’re starting your career or looking to make a significant impact in the energy sector, Eversource has a position for you. From engineering to customer service, our job opportunities span a wide range of skills and expertise. Ready to start your journey with us? Explore open positions, prepare your resume, and apply through our hiring portal.

Stay Connected

Stay informed about new openings and company news by joining our career network. Tailor your job alerts to match your career preferences and get insider tips that can help you during the interview process. At Eversource, your next big opportunity is just around the corner.

Join Eversource Today

Discover the career you’ve always wanted. Visit our Jobs and Careers page to search for current openings, read about our company culture, and learn how Eversource supports your professional growth and leadership development. Let’s energize the future together!

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Learn more about Eversource
Size
9,227 employees
Market Cap
$29.2 billion
Industry
Energy & Utilities
Net Income
$1.2 billion
Founded
1927
5 Year Trend
+5.4%
Revenue
$8.9 billion
NASDAQ
ES
* Ladders Estimates

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