Qualifications

• 5-7 years of experience in healthcare IT consulting, specifically with Cerner Clinical Applications.
• Strong knowledge of EHR systems and integrated components, especially with Cerner products.
• Experience in customer engagement and client-facing roles, showcasing strong communication abilities.
• Background in risk management within healthcare settings, particularly in identifying and addressing potential service issues.
• Costing skills with the ability to analyze competitive benchmarks and performance metrics.
• Preferred qualifications include being a registered nurse (RN) or holding a clinical license.

Responsibilities

• Lead and oversee operational delivery of Cerner Clinical Applications for Managed Services.
• Ensure adherence to service level agreements (SLAs) while maintaining customer satisfaction.
• Engage with clients to articulate the tower roadmap and facilitate effective communication.
• Manage resource allocation to ensure capability meets delivery requirements.
• Conduct reporting and lead operations review discussions related to performance metrics.
• Identify, treat, and manage risks associated with service delivery.

Benefits

• Opportunity to work remotely, promoting work-life balance.
• Engagement with a prominent healthcare provider, enhancing professional exposure.
• Potential for career growth in a leading healthcare IT environment.
• Collaborative work culture focused on client satisfaction.
• Access to continuous professional development and training.